TRM Labs

Deployment Strategist

United States · Contract

Sponsorship not specifiedDetected 16 days ago

A/B TestingCustomer SuccessLeadershipCommunicationCollaborationProblem SolvingMentoringAdaptability

About the role

Customer Success team led by Stephanie Ashford, Head of Deployment Strategy, NA Public Sector.
Async-first with core overlap for D.C. customers requiring real-time responsiveness.
Customers include federal agencies, law enforcement, and financial institutions.

Fast Trace Validation: Work with internal teams for same-day customer support.
Mission-Driven Impact: See tangible results of fast, accurate support for government security missions.
We are building a safer world.
This environment is energizing for people who enjoy building, solving hard problems, and making progress in situations that are not always fully defined.

Work that often requires operating with a high degree of ambiguity
After that period, your data is deleted unless a different retention period is required or permitted by law.

Customer Success team led by Stephanie Ashford, Head of Deployment Strategy, NA Public Sector. 30+ people globally.
Culture emphasizes ownership, deep product knowledge, and sustained partnerships.
Team Operating Rhythms:
Async-first with rapid real-time response on time-sensitive issues.
Weekly team syncs and customer check-ins around government hours.
On-call rotation for urgent escalations and time-sensitive events.
Quarterly business reviews with government account contacts.
We are a high velocity, high ownership team that expects clarity, follow-through, and impact.

This listing is sourced directly from TRM Labs's careers page and normalized into a canonical job model.