Dialpad
Customer Success Manager, Enterprise Accounts
Denver, US
Sponsorship not specified$95k-$120kDetected 35 days ago
Agentic AICustomer SuccessCommunicationCollaborationProblem SolvingTime ManagementOrganizational Skills
About the role
- As a Customer Success Manager for Enterprise Accounts, you'll play an essential role in assisting our customers throughout their entire Dialpad journey - from start to finish.
- Manager of Customer Success, Enterprise Accounts, and is hybrid from either our Denver, Colorado or Austin, Texas office.
Responsibilities
- Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
- Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings, and working cross-functionally to resolve them.
Requirements
- Must have the ability to lead, manage, or influence both internal and customer resources to achieve positive outcomes.
Skills
- 8+ years of Customer Success experience at a SaaS company
- Experience working in and general knowledge of the Telecommunications and Contact Center space (UcaaS/CcaaS).
- Experience and comfort in interacting with and influencing C-level executives.
- Strong presentation, meeting facilitation, and written communication skills.
- Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately.
- Ability to work cross-departmentally.
- Willingness to travel to customer locations.
- Work at the center of the AI transformation in business communications
- Join a team where AI amplifies every employee's impact
- About Dialpad
- Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital.
- Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve.
Compensation
- For exceptional talent based in Colorado the target base salary range for this position is posted below.
Company info
- Lead all post-sales activities for Dialpad's customers through strong relationship-building, product knowledge, planning, and execution.
- Maintain a deep understanding of our solutions and discuss with customers the most meaningful features and functionality for their specific business needs.
- Referenceable experience in working with large Enterprise customers.
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This listing is sourced directly from Dialpad's careers page and normalized into a canonical job model.