Slide Insurance
Contact Center Supervisor
Tampa
Sponsorship not specified$20k-$44kDetected 13 days ago
Data VisualizationLeadershipCollaborationOrganizational SkillsProperty & Casualty
About the role
- Fueled by Passion, Purpose and Technology.
- From coffee chats, to clubs, to social events - we plan it, so all Sliders feel included and Enjoy their Journey.
- A Lifestyle Spending Account is set up for each Slider and Slide contributes to it monthly for use on any benefit that individually suits you - Health Your Way!
Responsibilities
- Lead, coach, and develop a team of representatives to drive performance and service excellence
- Support escalations and complex issues while ensuring high-quality resolutions
- Identify and implement process improvements using data and interaction analytics
- As a Contact Center Supervisor, you'll guide a high-performing team, drive operational excellence, and play a key role in shaping customer interactions within a dynamic P&C insurance environment.
Requirements
- High school diploma required
- 3+ years of leadership experience in a high-volume contact center
- 1+ year of experience in P&C insurance
- Experience with Five9, Power BI, and Guidewire
- Ability to thrive in a fast-paced, metrics-driven environment
Compensation
- $20k-$44k
Benefits
- A Lifestyle Spending Account is set up for each Slider and Slide contributes to it monthly for use on any benefit that individually suits you
- Health Your Way!
Company info
- At Slide, you will not only be part of a successful team, but you will also be a part of our Slide Vibe/award winning culture where collaboration and innovation are expected, recognized and awarded!
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This listing is sourced directly from Slide Insurance's careers page and normalized into a canonical job model.