Capgemini
Oracle Fusion Cloud - Service Delivery Manager
Atlanta, US · Senior · Full-time
Sponsorship not specified$89k-$233kDetected 3 days ago
LLMsAccessibilityAgileStakeholder ManagementBusiness DevelopmentForecastingBudgetingERPLeadershipProblem Solving
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odds of building a lasting career here
64Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- Serve as the primary point of contact for client stakeholders regarding service delivery, operational performance, escalations, and continuous improvement initiatives.
- Mentor team members and contribute to Oracle AMS best practices, delivery excellence initiatives, and organizational development.
- 10+ years of Oracle consulting, service delivery, managed services, or technology leadership experience.
Responsibilities
- Build and maintain trusted relationships with business and technology leaders while serving as a strategic advisor on Oracle Fusion optimization, application support, and service excellence.
- Oversee Oracle Fusion production support, incident management, enhancement delivery, release planning, service governance, and operational performance.
- Manage service delivery performance through KPI monitoring, SLA adherence, customer satisfaction metrics, resource planning, and financial management.
- Drive incident, problem, change, release, and service request management processes while ensuring service stability and business continuity.
- Identify opportunities to improve service quality, automate processes, optimize support operations, and reduce operational risk.
- Partner with client stakeholders to develop enhancement roadmaps, modernization strategies, and operational improvement initiatives.
- Support account growth through identifying additional service opportunities, expansion initiatives, and continuous improvement recommendations.
- Collaborate with account leadership and sales teams to support renewals, proposals, statements of work, and business development activities.
- Experience managing Oracle Fusion production support environments while driving operational excellence, service optimization, automation, and customer satisfaction.
Nice to have
- Oracle Cloud Certifications preferred.
- PMP, Agile, Scrum, or related certifications preferred.
- Experience supporting transitions from implementation to managed services environments.
- Experience within Manufacturing, Consumer Products, Retail, Life Sciences, Financial Services, Energy & Utilities, or Public Sector industries.
- Prior consulting or professional services experience strongly preferred.
- Experience leveraging Oracle AI capabilities, digital assistants, predictive analytics, and intelligent automation within Oracle Cloud environments.
- Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws.
- The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting.
Skills
- Your Skills and Experience
- Strong analytical, organizational, problem-solving, and decision-making skills.
- Excellent verbal, written, presentation, and stakeholder management skills.
Compensation
- $89k-$233k
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This listing is sourced directly from Capgemini's careers page and normalized into a canonical job model.