A16zcrypto

UX Researcher

New York Office

Sponsorship not specifiedDetected 27 days ago

UX ResearchProduct ManagementExcelResearch

About the role

At Kalshi we strive to learn and understand our users' needs, behaviors, and emotions to build the best product for them.
As the founding UX Researcher at Kalshi, you will own the research function that helps us understand customers deeply and make better decisions.
You will lead qualitative and quantitative research across the product lifecycle, from early problem framing through post-launch measurement, and bring the customer's perspective into the room before direction is set.

Design and manage longitudinal research programs, including survey design, CSAT or NPS measurement, and ongoing feedback loops.
Develop deep empathy for traders of all skill levels, institutions, and developers, understanding their workflows, motivations, and pain points across the lifecycle
Ownership mindset: You take initiative in a self-directed environment, proactively identify what needs to be known, and drive research programs forward without waiting to be asked.
well… build the largest financial market on the planet.
You take initiative in a self-directed environment, proactively identify what needs to be known, and drive research programs forward without waiting to be asked.

Research craft: You know the right methodological approach for the question at hand, and you're an expert in both qualitative and quantitative methods.
You know when to run an interview, when to run a survey, and when the answer is already in the data.

Distill complex research into clear, actionable narratives for product, policy, and leadership.

We are committed to our vision of building something big… but also useful: a product that brings more truth through the power of markets.

bring more truth to the world through the power of markets.
we hire really talented people, work really hard, and enjoy the climb.
We are looking for ambitious and exceptional people to join our (relatively small) team to help us build the next generation of financial markets.
You are energized by talking to customers regularly and believe that understanding people is the highest-leverage thing a product team can invest in.
What we're looking for
Data fluency: You excel at using behavioral and business data to sharpen research questions, interpret results, and connect insights to measurable outcomes. Triangulating across data sources is a standard part of the work you deliver.

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