Hard Rock Int'l USA
Manager, Front Office
Hard Rock Hotel New York
Sponsorship not specified$95k-$100kDetected 6 hours ago
ExpressExcelCommunicationOrganizational SkillsMicrosoft Office
About the role
- Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us.
- This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.
Responsibilities
- Support in the l ead ing, direct ing, and manag ement of department operations. Maintain regular presence throughout the department.
- Lead and supervise all overnight front desk operations.
- Maintain a visible presence in the lobby and front desk areas.
- Support and coach overnight team members to deliver luxury-level guest experiences.
- Work with Director of Front Office to r eview and develop guest history records to enhance personalized service for repeat guests.
- Monitor and evaluate staff performance and deliver recognition and rewards.
- Conduct regular meetings with staff to communicate global programs, implement new products and procedures, and discuss areas of opportunities, special events, and other activities.
Requirements
- Must meet legal requirements for any required licensing.
- Ability to work evenings, weekends, and holidays, as needed.
- Complete incident reports as required.
Nice to have
- 4+ years' experience in hospitality Room Division management.
- Luxury hotel experience preferred.
- Experience working in a NYC Union environment or similar setting.
- Specifically, is both proficient in and working with the current edition of NYC CBA / IWA.
- Ability to obtain impressions through the eyes.
- Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
- Ability to occasionally move objects (lift, push, pull, balance, carry) up to 10 pounds / 5 kilograms.
Skills
- High energy with effective and influential people skills. Positive attitude and the desire to motivate others.
- Ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming.
- Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
- Strong communication and listening skills and excellent speaking, reading, and writing ability.
- Ability to perform complex quantitative calculations or reasoning.
- Fluency in English: additional languages preferred.
- Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
- Ability to make repeating movements of the arms, hands, and wrists.
- Ability to express or exchange ideas verbally and perceive sound by ear.
- High energy with effective and influential people skills.
Compensation
- $100,000 - $146,300/
Benefits
- www.gotoworkhappy.com/benefits
- We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
- Benefits may vary with employment status.
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This listing is sourced directly from Hard Rock Int'l USA's careers page and normalized into a canonical job model.