Abnormal Security
Customer Success Operations Manager
Remote - USA · Senior
Sponsorship not specified$107k-$154kDetected 151 days ago
DatabricksData VisualizationProject ManagementSalesforceCRMExcelCustomer SuccessCommunicationProblem SolvingOrganizational Skills
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odds of building a lasting career here
55Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role82
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- Abnormal AI is looking for a Customer Success Operations Manager to join our Customer Success Operations team.
- You'll also spend time working with data-helping teams understand performance, spot trends, and identify opportunities to improve how we operate.
- As part of that, you'll contribute to efforts around automation and tooling, including AI-driven solutions, to help the team scale without adding unnecessary complexity.
Responsibilities
- Optimize and standardize processes and workflows to enhance both customer satisfaction and operational productivity.
- Provide training and support to promote standardized tool usage and best practices, improving team efficiency and consistency.
- Hands-on experience building AI-powered workflows (e.g., Glean agents, Claude skills) to automate processes and boost team productivity.
- Proven ability to develop and implement strategies that increase Customer Success team efficiency and effectiveness.
Requirements
- 5+ years of experience in Customer Operations supporting a Customer Success team at a SaaS company.
- Expertise with Salesforce Suite (CRM, Customer 360, Service Cloud, Communities).
- Advanced analytical skills, proficiency in Google Sheets//Excel/Sigma/Databricks/ Tableau etc, with the ability to interpret data and deliver actionable insights.
- Deep knowledge of Customer Success tools (e.g., Gainsight).
- Experience with additional CS tools, such as Gong, Pendo, TaskRay, Smartsheet, and Asana.
Compensation
- $107,100 - $154,000 USD
Company info
- Equip internal teams with the right tools, visibility, systems, and processes to ensure our customers achieve success.
Equal opportunity
- Abnormal AI is an equal opportunity employer.
- For our EEO policy statement please click here.
- If you would like more information on your EEO rights under the law, please click here.
- Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.
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