Wiz, Inc.
Senior Solutions Support Engineer - US East
Remote - USA · Senior · Full-time
No sponsorship$128k-$176kDetected 5 days ago
JavaScriptPythonJavaAWSGCPAzureCloud PlatformsKubernetesLinuxCybersecuritySOC OperationsCustomer SupportCollaboration
About the role
- As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context.
- Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.
Responsibilities
- Responsible for technical customer support experience within the Wiz product
- Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams
- Serve as the subject matter lead on the core technologies within the Wiz product line, providing unparalleled knowledge and expertise
- Create, maintain, and coordinate incident management requests to product or engineering
- Design and implement solutions that scale the support offering through automations
- 7+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
Requirements
- Must be comfortable working 9-6 EST/EDT
- A minimum of 3+ year experience with Cloud technologies (Azure, AWS, GCP)
- 2+ years of hands on experience with Kubernetes (AKS/GKS/EKS etc..)
- Proficiency with command-line tools and Linux operating system environments
Nice to have
- 2+ years of experience with deep technical and architectural knowledge for Security, Networking and Cloud technologies (Azure, AWS, GCP)
- C andidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person (Any individual who is granted U.S. citizenship
- or any individual who is granted U.S. permanent residence (green card holder)
- or any individual who is granted status as a "protected person") and that t hey re side in the contiguous United States.
- Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship.
- This role does not offer visa sponsorship.
- Wiz is an equal opportunity employer.
Skills
- Come join the organization that is redefining security for the AI era.
Compensation
- for this full-time position includes base salary + bonus + equity + benefits.
- Our salary ranges are determined by role, level, and location.
- Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
- Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
- Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.
- The US base salary range for this full-time position is listed below.
Benefits
- Participate in on-call rotation for after-hours, holiday, weekend support coverage
- Learn more about benefits at Google.
Company info
- As a Senior Solutions Support Engineer, you will be a part of a global team responsible for providing outstanding technical support experience.
- In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, creating solutions for customers while scaling our support offering using coding and scripting.
Visa & Work Authorization
- Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship.
Apply directly at Wiz, Inc. →Create a free account for alerts like thisView Wiz, Inc. immigration profile
This listing is sourced directly from Wiz, Inc.'s careers page and normalized into a canonical job model.