ResMed
Advanced Professional Services Consultant
Peachtree Corners, GA, United States
Sponsorship not specified$91k-$114kDetected 33 days ago
Leadership
About the role
- This is a great opportunity for someone with healthcare software implementation experience who thrives in a fast-paced, client-facing environment and enjoys delivering impactful solutions.
- This includes configuration guides and training materials.
- Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills.
Responsibilities
- Manage customer escalations through appropriate Brightree channels.
- Track and report product defects to Support for appropriate resolution.
- Where a culture driven by excellence helps you not only meet your goals, but also create new ones.
Requirements
- Knowledge of software implementations, system workflows, and implementation of best practices.
- Experience implementing and/or training on Brightree applications.
- 1 + years of experience training users on HME/DME applications.
- 1+ years of experience implementing forms-based software.
- Familiarity with Software as a Service (SaaS) application and performance criteria.
- Strong analytical ability to troubleshoot and diagnosis technical software and implementation issues.
- Experience training software users in a highly diversified environment.
- Enhance these materials as required for product updates.
- 2+ years' experience implementing, project managing or training on healthcare software systems.
- Some experience developing training materials and product reference documentation for healthcare software.
- Leadership skills including the ability to manage customer expectations and drive project results.
Nice to have
- Ability to travel up to 3 0% Preferred
Skills
- $91,000 - $114,000
- Joining us is more than saying "yes" to making the world a healthier place.
- It's discovering a career that's challenging, supportive and inspiring.
Compensation
- At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.
Benefits
- Employees scheduled to work 30 or more hours per week are eligible for benefits.
Company info
- Manage the successful implementation of the HME/DME product to Brightree customers.
- Analyze, troubleshoot, document, and solve software issues reported by customers.
- Successfully transition live customers to standard support processes.
- Drive working sessions with customers to understand and document business and technical requirements for HME/DME functionality.
- We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent.
- We're looking for a n Advanced Professional Services Consultant to lead the successful delivery of Brightree's HME/DME solutions.
- In this role, you'll manage end- to -end software implementations, guiding customers through system configuration, workflow design, and training while ensuring a seamless transition to live operations.
This listing is sourced directly from ResMed's careers page and normalized into a canonical job model.