Citi
Client Manager Hybrid
New York New York United States · Full-time
Sponsorship not specified$130k-$195kDetected 2 days ago
CommunicationMicrosoft Office
About the role
- Job Background/context: This role reports into Markets Operations, specifically this role will reside within Client Facilitation.
- As stated this is a client solutions based role facilitating the management of the various documentation processes, Credit approvals and operational troubleshooting as necessary.
- Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
Responsibilities
- Act as a point of escalation/resolution for other client impacting events such as risk, regulatory or legislative change Coordinate the setup and completion of other bespoke agreements or arrangements to help drive the customer franchise Manage an efficient new approval and escalation process for non-standard documentation requests from clients (work with the trading desk / XVA on certain trade approvals) Address ad-hoc requests from institutional accounts Create metrics for use in client tracking and improved transparency Work with management and others on the team globally to ensure that the strategic goals are met Help manage sensitive issues both internally and externally in a client friendly manner, managing expectations throughout Overall drive change and efficiency to ensure the customer experience is both nimble and painless Development Value: Role offers the opportunity to work closely with the Sales & Trading desks, building technical product knowledge & understanding of end-to-end infrastructure.
- Act as a point of escalation/resolution for other client impacting events such as risk, regulatory or legislative change Coordinate the setup and completion of other bespoke agreements or arrangements to help drive the customer franchise Manage an efficient new approval and escalation process for non-standard documentation requests from clients (work with the trading desk / XVA on certain trade approvals) Address ad-hoc requests from institutional accounts Create metrics for use in client tracking and improved transparency Work with management and others on the team globally to ensure that the strategic goals are met Help manage sensitive issues both internally and externally in a client friendly manner, managing expectations throughout Overall drive change and efficiency to ensure the customer experience is both nimble and painless
Requirements
- Ideal candidate will have 4+ years experience in financial services and a risk based background.
Skills
- Our automated processing and AI do not involve relying on automatic or autonomous decision-making.
- Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
- View Citi's EEO Policy Statement and the Know Your Rights poster.
Compensation
- $129,840.00 - $194,760.00 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.
Benefits
- Citi offers competitive employee benefits, including:
- medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.
- For additional information regarding Citi employee benefits, please visit citibenefits.com.
Company info
- A solutions-driven role to help resolve on-boarding, documentation, regulatory, or other infrastructure issues preventing our key customers from either growing or enhancing business with the Markets division in North America.
- Role offers the opportunity to work closely with the Sales & Trading desks, building technical product knowledge & understanding of end-to-end infrastructure.
- Broad exposure across the Citi client network both internal and external to Markets A client facing role that will provide exposure to the firm's key customers both from a business, infrastructure and regulatory perspective Also offers exposure to Trading/Sales, Risk Management, Legal, Compliance and Operation's departments in understanding the implications of derivative transactions in a fast-changing marketplace.
- The primary function is to improve the service and experience offered to our Platinum and Priority customers across the region, ensuring the client receives a service that is seamless and structured to ensure efficiency.
Equal opportunity
- If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
This listing is sourced directly from Citi's careers page and normalized into a canonical job model.