Propelus

Sr. Customer Success Manager - Government

Remote - US · Senior · Part-time

Sponsorship not specifiedDetected 19 days ago

Account ManagementCustomer SuccessPublic Health

About the role

Propelus® simplifies workforce compliance management across healthcare.
Our innovative technology and strategic partnerships empower millions of professionals, their employers, and regulators to work together, creating a connected and efficient healthcare ecosystem.
As a trusted leader for over 20 years, Propelus has focused on bringing more good into the lives of the people and organizations serving healthcare.

Strategic Relationship Management: Serve as the primary owner for a portfolio of government regulatory boards and state agencies, building trusted relationships with Executive Directors and state officials to ensure long-term stability.
Regulatory Enablement: Lead customized training programs that empower staff within regulators and associations to fully utilize the platform for audit readiness and governance excellence.
Complex Issue Triage: Act as the lead problem-solver for complex account hurdles, collaborating with internal product and government affairs teams to navigate the unique requirements of the government landscape.
A problem-solver who can identify a potential churn risk a year in advance and build the strategic rapport necessary to save the relationship.
We deliver seamless compliance solutions to millions.
The Senior Customer Success Manager (Government) is a strategic role designed for an expert navigator of the public sector.
Success is defined by how effectively our technology supports the mission-critical mandates of public safety and professional integrity.
You will take end-to-end ownership of the customer lifecycle, align our platform with agency missions, drive measurable compliance outcomes, and ensure sustained value realization across your portfolio..
Take end-to-end ownership of monitoring engagement metrics, translating data into "State of the Agency" insights that demonstrate sustained value and support long-term retention.

Full-time positions are scheduled to work 40 hours per week, M-F unless required otherwise by projects.
You are comfortable taking over a complex book of business and navigating multi-layered organizations with limited oversight.

Lifestyle Spending Account (LSA): We support personal well-being by offering an annual lifestyle spending account that you can use for what matters most to you-whether it's a gym membership, a meditation app, WFH equipment, or fresh produce delivered to your door.

Flexibility for balancing work with the rest of life and ample PTO, including paid time off for volunteering, your birthday, and becoming a new parent.
You will act as the primary partner for our most complex clients, including government regulatory boards, regulators, departments of health, state agencies, and associations.
Develop success plans that align our technology with specific agency mandates, Department of Health regulations, and public-sector risk management priorities.
Direct experience with healthcare compliance, state departments of health, or professional licensing is strongly preferred.
You can distill complex software capabilities into a clear vision that aligns with public policy goals.
401K with company matching, as well as financial planning education and resources.

This listing is sourced directly from Propelus's careers page and normalized into a canonical job model.