GAIA

IT and Website Support Contractor

Remote (United States) · Contract

Sponsorship not specified$10k-$15kDetected 20 days ago

PHPHTMLCSSCustomer SupportWordPressResearchCollaboration

About the role

WHO WE ARE The Global Alliance for Incinerator Alternatives (GAIA) is a global network working towards a just and waste-free world without incineration. GAIA's mission is to catalyze a global shift towards environmental justice by strengthening grassroots social movements that advance solutions to waste and pollution. We envision a just, zero waste world
built on respect for ecological limits and community rights, where people are free from the burden of toxic pollution, and resources are sustainably conserved, not burned or dumped.

IT support Handle general IT tasks like password resets, software installation, and network troubleshooting.
Record, track, and prioritize staff´s support requests Create and maintain user guides and document solutions for future reference.
Support Program Managers and Consultants on IT and Security projects.
Website support Update the organization's website content and work on new projects and pages with the lead staff.
Maintain, monitor, and troubleshoot website functionality, serving as the primary point of contact for technical issues.
Document retention implementation support Support staff with the next steps in implementing GAIA's policy and with data hygiene tools.
Meaningful context - operating from a place of connectivity and trust, we are able to exchange the cross-border knowledge and tools needed to create a truly global movement that puts an end to waste pollution.
Strong culture and dedicated team - we take pride in our highly motivated team, and our ability to support one another's work in an atmosphere of mutual trust and respect.

Strong understanding of the WordPress ecosystem, including Gutenberg, page builders, and common plugins.
Ability to keep confidentiality and discretion on sensitive issues and projects.
Able to bring patience and kindness in supporting staff with a wide range of technology savviness, and the ability to communicate technical solutions to non-technical users.
Familiarity with supporting Google, Microsoft, and Cryptpad suites, Slack, password managers, and VPNs.

Document retention implementation support.
10 - 15 hours per week for one year, with the possibility of extending the contract depending on funding.
Assist staff via phone, email, and Slack with IT inquiries and problems.
Administer Google and Microsoft accounts including user changes and troubleshooting.
Administer Zoom accounts, including account changes and troubleshooting.
Create and maintain user guides and procedural documentation.

The Global Alliance for Incinerator Alternatives (GAIA) is a global network working towards a just and waste-free world without incineration.
GAIA's mission is to catalyze a global shift towards environmental justice by strengthening grassroots social movements that advance solutions to waste and pollution.
We envision a just, zero waste world built on respect for ecological limits and community rights, where people are free from the burden of toxic pollution, and resources are sustainably conserved, not burned or dumped.
WHO WE ARE The Global Alliance for Incinerator Alternatives (GAIA) is a global network working towards a just and waste-free world without incineration.
THE ROLE We are looking for a IT and Website Support Contractor to join our Global Programs, as well as US/Central team.

We are committed to equal employment opportunity principles and providing all employees with a safe work environment free from discrimination and harassment.
We welcome you regardless of your race, gender identity, sexual orientation, ethnicity, religion, age, physical ability, nationality, or any other status unrelated to the performance of the job and protected by law.
GAIA practices affirmative action, and candidates from historically disadvantaged or marginalized groups are strongly encouraged to apply.
TO APPLY If this sounds like a good fit for you, we encourage you to apply.

This listing is sourced directly from GAIA's careers page and normalized into a canonical job model.