Meow Wolf

Meow Wolf

Guest Services Manager

California - Exhibition · Full-time

No sponsorship$79k-$89kDetected 28 days ago
Inventory ManagementCustomer SupportCommunicationMentoringAdaptabilityOSHA

About the role

  • The Guest Services Manager is responsible for ensuring the daily operating goals and standards of the Guest Services team are communicated and implemented.
  • The Guest Services Manager embodies the Meow Wolf service model encouraging weirdness, promoting radical inclusion, and demonstrating that the power of creativity can change the world.
  • The Guest Services Manager has oversight over the following responsibilities: ticketing, POS, special programming, exhibition activations, and other guest-facing duties as assigned.

Responsibilities

  • Manages labor, productivity, payroll, scheduling, quality control, and safety measures for the Operations Team
  • prepares and delivers performance evaluations
  • Establishes and trains staff on best practices and standards. Training areas include guest services, quality control, and safety (regulatory and internal). Ensure staff receives training and support to provide opportunities for growth/development.
  • Ensures team schedules are written and published in accordance with established protocols and support of Meow Wolf's commitment to work/life balance
  • Maintains inventory management records of supplies, tools, and Guest giveaways that support the operation
  • Supports and has oversight of all schedules being published for the Guest Services Department
  • Fosters environment where departments partner with one another - including cross-department communication, identifying efficiencies, and cross training
  • Fulfill all Manager-on-Duty duties, skills, and knowledge, including the ability to perform any role within the Guest Services area including opening and closing
  • Maintains high standards of organization and cleanliness at all times to maintain a pleasant guest environment for guests
  • Cultivates a culture of feedback by delivering timely and meaningful feedback through coaching and corrective actions; prepares and delivers performance evaluations

Requirements

  • Prior Box Office or Ticket Office, Ticketing Software and Point of Sale systems experience
  • Must be 21 years of age or older
  • Cross-trains into other areas as required

Nice to have

  • Prior F&B experience preferred
  • Adult + Child + Infant CPR, AED, and First Aid certification preferred
  • Prior experience with visual merchandising preferred
  • Bilingual, especially but not limited to English and Spanish preferred

Compensation

  • The salary range for this position is $78,720 to $88,560.
  • may vary based on candidate experience.

Benefits

  • The choices we make concerning our benefits during enrollment periods are among the most important we select for ourselves and our families.
  • As part of the total compensation package for full-time employees, Meow Wolf offers a comprehensive benefits package that includes various options to meet individual healthcare and financial needs along with many perks.
  • Medical Insurance options: PPO & HDHP*
  • Dental and Vision Insurance*
  • HSA, HRA, and FSA options*
  • 401k Retirement Plan
  • Company paid Life Insurance Policy and Disability Coverage(s)*
  • Voluntary Critical Illness and Life Insurance Policies*
  • Paid Parental Leave for 12 weeks
  • Provides coverage for floor management when Assistant Manager or Leads are not scheduled.
  • Ability to work a flexible schedule including weekdays, weekends, evenings, and holidays.

Company info

  • We are all outsiders at heart, and we create space for everyone to feel like they belong.
  • We are "kind punks" - supportive to each other and standing up for what we believe in.
  • The employee will comply with company and OSHA standard workplace safety protocols.

Visa & Work Authorization

  • Applicants must be currently authorized to work in the United States on a full-time basis.
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This listing is sourced directly from Meow Wolf's careers page and normalized into a canonical job model.