SPAN
Senior Product Manager - Installer
San Francisco · Senior
Sponsorship not specifiedDetected 64 days ago
Data StructuresProduct ManagementProduct StrategyProject ManagementLogisticsResearchCommunication
About the role
- In this role you will work at the intersection of installer workflow, hardware commissioning, BLE/Wi-Fi connectivity, device and cloud-side data structures, and APIs.
- You will dive deep into the realities of a job site to define a vision and execute on a prioritized product roadmap that gets crews in and out faster, with higher first-time-right rates and fewer truck rolls.
- Transforming how installers experience SPAN will be at the heart of your role.
Responsibilities
- Immerse yourself and the team in the day-to-day reality of SPAN installers - ride-alongs, job-site shadowing, certification classes, and support call reviews - channeling their need for speed, clarity, and confidence into our installer digital product strategy.
- Dive deep into the SPAN hardware and integrations ecosystem (panels, batteries, EV chargers, sensors) and commissioning capabilities to build scalable workflows that handle edge cases - partial backup, retrofit installs, mixed-vendor DERs, intermittent connectivity - seamlessly.
- Champion a metrics-driven approach to prioritization, using field telemetry, commissioning success rates, time-per-step, support deflection, and installer NPS to guide decision making.
- Foster an environment that supports complex, non-linear thinking to create unprecedented field tools, being unafraid to experiment with patterns from outside the energy trades - logistics, field service, aviation maintenance, surgical workflows - to raise the bar for installer experience.
- Strong working knowledge of discovery techniques, customer research, design sprints, and rapid prototyping
- ⚡ Strong focus on team building and company culture: Employee Resource Groups, monthly social events, SPANcakes recognition breakfast, lunch, and learns
- We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
Requirements
- 5+ years of hardware, software, and app product experience with customer facing energy products
- 3+ years working in the residential energy domain (home solar, storage systems, EV charging)
- Successful track record of shipping 0-to-1 digital products/features with high CSAT
- Strong working knowledge of firmware, cloud based infrastructure, and API's
- Experience owning/driving business model development for 0 to 1 products including opportunity sizing, competitor analysis, feature prioritization, and GTM
- Hands-on experience with product analytics tools, feature flagging services and in-app messaging systems
- Maintain proficiency in 80% of our tech stack - native mobile, BLE/Wi-Fi provisioning, APIs, cloud back-end, data models, device firmware, commissioning protocols - and show eagerness to learn the remaining 20%.
Nice to have
- Experience product managing a mobile app
- Experience product managing a complex, multi-year and multi-product roadmap
- Experience with mobile connected home/IoT products (connected devices, smart appliances, assistants)
- Experience at product-led companies
- Experience at early-growth stage companies
Compensation
- ⚡ Competitive compensation + equity grants at a well-funded, venture-backed company
Benefits
- ⚡ Competitive compensation + equity grants at a well-funded, venture-backed company
- 100% employee premiums for base plans on medical, dental, vision with options for additional coverage.
- Parental leave up to twenty four (24) weeks depending on eligibility
- ⚡ Flexible hours, one holiday per month, and flexible time off
Company info
- Employee Resource Groups, monthly social events, SPANcakes recognition breakfast, lunch, and learns
- Interested in joining our team?
- Apply today and we'll be in touch with the next steps!
- SPAN IS ENABLING ELECTRIFICATION FOR ALL ⚡
- WE ARE A MISSION-DRIVEN COMPANY DESIGNING, BUILDING, AND DEPLOYING PRODUCTS THAT ELECTRIFY THE BUILT ENVIRONMENT, REDUCE CARBON EMISSIONS, AND SLOW THE EFFECTS OF CLIMATE CHANGE.
- Decarbonization is the process to reduce or remove greenhouse gas emissions, especially carbon dioxide, from entering our atmosphere.
- Electrification is the process of replacing fossil fuel appliances that run on gas or oil with all-electric upgrades for a cleaner way to power our lives.
- Enabling homes and vehicles powered by clean energy
- Making electrification upgrades possible
- Building more resilient homes with reliable backup
- Designing a flexible and distributed electrical grid
- We are looking for a product manager who
- Headquartered in San Francisco's vibrant SoMa neighborhood, we are an eclectic group of creative thinkers who value open communication, teamwork, and a 'make it happen' approach to addressing complex challenges.
Equal opportunity
- equal opportunity in a serious way.
This listing is sourced directly from SPAN's careers page and normalized into a canonical job model.