Anavationllc
ServiceNow Operations Lead
Hanover, MD
No sponsorshipDetected 21 days ago
TypeScriptAgileCustomer SupportSystems EngineeringResearchLeadershipCollaboration
About the role
- We believe if we invest in great people, then great things will happen.
- The position provides coordination and oversight for Agile activities supported by the Scrum Master.
- The ideal candidate will work in a strictly regulated federal government environment, providing on-site presence for close collaboration with government stakeholders and cross-functional teams.
Responsibilities
- Provide leadership and direction for Tier 3 Systems Administrator support operations within an enterprise service management platform, ensuring effective delivery of advanced technical support and service operations.
- Manage escalation handling and resolution of complex incidents and operational issues within the ServiceNow environment.
- Monitor and report on operational risks, issues, dependencies, and key performance metrics, leveraging analytics to drive continuous service improvement.
- This is an impactful role that provides leadership and direction for support of a ServiceNow workflow and reporting environment including Tier 3 Help Desk operations.
- We deliver groundbreaking research with advanced software and systems engineering that provides an information advantage to contribute to the mission and operational success of our customers.
Requirements
- Experience and knowledge on:
- 3 years of experience managing or administering ServiceNow.
- 3 years of experience supporting Government applications in classified environments.
- Experience supporting Federal Government or Department of War (DoW) environments.
- Experience leading large-scale, multi-team programs involving ServiceNow or similar ITSM platforms.
- Strong understanding of ServiceNow platform capabilities, including ITSM, ITOM, workflows, reporting, and integrations.
- Experience working in SAFe Agile or other scaled Agile delivery environments with cross-functional technical teams supporting service delivery and operational improvements.
- Experience overseeing schedules, risks, dependencies, and performance reporting.
Benefits
- Generous cost sharing for medical insurance for the employee and dependents
- 100% company paid dental insurance for employees and dependents
- 100% company paid long-term and short-term disability insurance
- 100% company paid vision insurance for employees and dependents
- 401k plan with generous match and 100% immediate vesting
- Generous paid leave and holiday package
- Tuition and training reimbursement
Company info
- Be Challenged and Make a Difference
- At AnaVation, we provide unmatched value to our customers and employees through innovative solutions and an engaging culture.
- AnaVation is seeking an ServiceNow Operations Lead to join our team and support our mission critical Government customer in Hanover, MD.
- We are a US owned company headquartered in Chantilly, Virginia.
- We offer complex challenges, a top-notch work environment, and a world-class, collaborative team.
- If you want to grow your career and make a difference while doing it, AnaVation is the perfect fit for you!
Equal opportunity
- equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Apply directly at Anavationllc →Create a free account for alerts like thisView Anavationllc immigration profile
This listing is sourced directly from Anavationllc's careers page and normalized into a canonical job model.