Slrconsulting

Slrconsulting

Technical Support Specialist

New York, New York, USA · Full-time

Sponsorship not specified$80k-$85kDetected 30 days ago
AzureCustomer SupportVPNCommunicationCollaborationMicrosoft OfficeCompTIA

About the role

  • If you have a disability and need reasonable accommodations at any point in the application or interview process, please contact us at careers-us@slrconsulting.com

Responsibilities

  • Own and resolve L2 escalations for hardware, OS, application, and connectivity issues
  • Restore normal service as quickly as possible and manage service requests per Service Desk practice (incident/request).
  • Image, enroll, and manage Windows devices using Microsoft Intune
  • Support Onboarding, device re-imaging, and lifecycle tasks
  • Maintain accurate device inventory and asset tags.
  • perform password resets and basic account admin per policy.
  • Support Microsoft 365 apps (Outlook, Teams, OneDrive, Office desktop), collaboration tools, printing, and basic AV/meeting room setups.
  • Troubleshoot Azure AD/Microsoft Entra ID sign-in, profiles, and access issues; perform password resets and basic account admin per policy.
  • Perform hardware break/fix on laptops, desktops, docks, and peripherals; coordinate OEM warranty repairs.
  • Execute IMAC activities; manage asset recovery, tagging, and disposal following process.

Requirements

  • Strong hands-on experience with macOS, hardware break/fix, imaging, and IMAC processes.
  • Working knowledge of Microsoft Intune/Endpoint Manager (enrollment, profiles, compliance, app deployment) and familiarity with SCCM/ConfigMgr.
  • Experience supporting Azure AD/Microsoft Entra ID identities and Microsoft 365 apps (Teams/Outlook/Office).
  • ability to work independently on site.
  • document work and resolutions in the ITSM tool and escalate to L3/vendors when required.
  • We want to be a place where you can experience career growth and satisfaction for many years.
  • 3-5 years in desktop/deskside or Tier-2 support with proven L2 ticket ownership/resolution.
  • Exposure with Windows 10/11.
  • Practical understanding of network basics (LAN/Wi-Fi/VPN) for endpoint troubleshooting.
  • Strong customer service, communication, and documentation skills; ability to work independently on site.

Nice to have

  • ITIL® 4 Foundation/Practitioner (Service Desk practice familiarity).
  • Microsoft certifications (e.g., MD-102/Modern Desktop, SC-900, or equivalent) and CompTIA A+/Network+.
  • Experience with Windows Autopilot, BitLocker, and Endpoint security integrations via Intune.
  • Core Competencies
  • Advanced troubleshooting & root-cause analysis for endpoint issues in a multi-site environment.
  • Service mindset aligned to ITIL® 4 (restore service quickly, great communications, accurate records).
  • Asset discipline (receipt, tagging, inventory, disposal) and change/documentation hygiene.
  • SLR is proud to be an Equal Employment Opportunity / Affirmative Action Employer.

Compensation

  • The salary range for this position is $80,000.00 - $85,000.00. Final agreed upon compensation will be commensurate with individual education, professional designation, experience, internal parity, and location.

Benefits

  • We care about investing in our employees for the long-run, and if you ask our team, they'll tell you that's just one of the many benefits of working here.

Company info

  • Competitive total compensation package including medical, dental, orthodontia, vision, FSA/HSA, generous PTO accrual, 10 paid holidays, 401(k) retirement account with company matching program, company paid life insurance, short & long term disability insurance, and employee assistance program.
  • The salary range for this position is $80,000.00 - $85,000.00. Final agreed upon compensation will be commensurate with individual education, professional designation, experience, internal parity, and location.
  • Full-time, permanent role with opportunities for professional growth and advancement
  • Here's what else you'll enjoy as part of our team:

Visa & Work Authorization

  • gardless of race, color, ancestry, religion, sex, national origin, gender, sexual orientation, civil union status, age, citizenship, marital status, disability, gender identity or expression, genetic information, or vete
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This listing is sourced directly from Slrconsulting's careers page and normalized into a canonical job model.