OpenGov
Manager I, Professional Services
US | Illinois | Chicago
Sponsorship not specified$110k-$125kDetected 2 days ago
Data EngineeringAccountingBudgetingExcelProcurementERPContract ManagementCustomer SuccessGISLeadershipCommunicationProblem SolvingTime ManagementMentoringOrganizational Skills
About the role
- Under the supervision of a Professional Services Director or Sr.
- This role ensures that customer implementations are completed on time, within budget, and with high customer satisfaction.
- In addition to team leadership and project oversight, this role requires strong technical acumen, particularly in data preparation, workflow documentation, and product configuration.
Responsibilities
- Lead, coach, and mentor a team of Implementation Analysts and/or Implementation Consultants, fostering strong team culture, accountability, and continuous development.
- Drive execution of high-quality customer implementations by overseeing data requirements gathering, technical platform configuration, and administrator training.
- Support team members in troubleshooting technical issues related to data formatting, system logic, and configuration workflows.
- Provide hands-on support for complex projects, including advising on data transformation strategies and workflow optimization.
- Understand customer pain points and partner with cross-functional teams to simplify, enhance and automate existing processes that will improve customer workflow.
- Collaborate cross-functionally with Sales, Product, Engineering, and Customer Success to align customer expectations and streamline delivery.
- Identify and mitigate risks across the portfolio, proactively escalating issues and developing resolution strategies.
- Support recruiting, onboarding, and training initiatives to scale the implementation team in alignment with business needs.
- Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government.
- These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync.
Requirements
- 3 years of project delivery experience in a SaaS setting.
- Ability to learn domain, products, and project delivery effectively.
- Strong analytical thinking, systems perspective, and the ability to understand and model customer workflows.
- Strong track record of motivating self and teams toward excellence.
- Demonstrated ability to balance profitability with customer-service mindset.
- ETL tools, ETL report creation, macros and visual basic are not required, but highly desirable.
- Experience with government budgeting concepts, finance/budgeting solutions, procurement, permitting, licensing, asset management or other related fields is advantageous.
- Ability to travel approximately 25% of the time
Nice to have
- Bachelor's degree preferred or commensurate experience demonstrating the ability to perform the above responsibilities
- Prior experience in a people management role is highly desirable.
- Geographic Information Systems (GIS) software experience strongly preferred
Compensation
- Chicago, IL: $110,000 - $125,000
- On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.
- The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location.
Benefits
- Comprehensive healthcare options for individuals and families
- Flexible vacation policy and paid company holidays
- Paid parental leave, wellness stipends, and HSA contributions
- Learn about OpenGov's mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com http://OpenGov.com.
- Track and manage team utilization, delivery metrics, and project portfolio health to ensure successful outcomes across all implementations.
- Benefits That Work for You
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This listing is sourced directly from OpenGov's careers page and normalized into a canonical job model.