ElevenLabs

ElevenLabs

Account Manager - Corporate

United States

Sponsorship not specified$100k-$200kDetected 9 days ago
Machine LearningA/B TestingAccount ManagementValuationProcurementCustomer SuccessResearch

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odds of building a lasting career here

54Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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About the role

  • Your job is to make sure every one of them is getting real value, expanding into new products, and renewing with conviction.
  • This is a high-volume, high-impact role.
  • If you love the challenge of figuring out how to operate at scale without losing the quality of the customer relationship, this role was built for you.

Responsibilities

  • You won't succeed by managing accounts one at a time - you'll build the systems, playbooks, and scaled motions that let you drive meaningful outcomes across a diverse book.
  • You own NRR across your managed book of business, you drive cross-sell into ElevenLabs' expanding product suite, and you lead renewals end to end.
  • The plan includes accelerators for above target NRR performance and is designed to reward account managers who grow with their customers, not just retain them.
  • Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
  • Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.

Requirements

  • Minimum 2 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products - you know what good looks like in a technical, fast-moving customer environment
  • A track record of owning commercial outcomes: quota, renewals, cross-sell, and the full expansion motion from identifying the opportunity to closing it
  • you can hold a technical conversation with a developer or engineering team and earn their trust
  • Experience in the voice AI, audio AI, or conversational AI space
  • Experience selling or expanding into multiple products within a platform

Compensation

  • This role offers a competitive on target earnings (OTE) structure with a split of 70% base and 30% variable.
  • Variable compensation is weighted 100% net revenue retention (NRR) with an emphasis on product cross sell.
  • Variable compensation is paid on a quarterly basis.
  • Annual company offsite:

Benefits

  • Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
  • Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
  • Co-working: If you're not located near one of our main hubs, we offer a monthly co-working stipend.

Company info

  • We are researchers, engineers, and operators.
  • We do this across the whole company-from engineering to growth to operations. - Excellence everywhere: Everything we do should match the quality of our AI models. - Global team: We prioritize your talent, not your location.
  • The best AMs at ElevenLabs don't just retain customers, they grow with them.
  • On the ground, you'll be in the product with customers - advising on agent design, voice customization, conversation flows, integrations, and using data and logs to spot friction before customers do.
  • Innovative culture: You'll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what's possible.
  • You'll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what's possible.
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This listing is sourced directly from ElevenLabs's careers page and normalized into a canonical job model.