Circle U Foods Inc
Customer Service Representative
Fort Worth, TX
No sponsorshipDetected 7 days ago
Account ManagementOutbound SalesAccountingExcelLogisticsProcess ImprovementCustomer SupportCommunicationCollaborationProblem SolvingCritical ThinkingOrganizational SkillsMicrosoft OfficeFood Safety
About the role
- The Customer Service Representative serves as the primary point of contact for customers, ensuring proactive communication and an exceptional customer experience.
Responsibilities
- Customer Communication · Respond promptly to customer inquiries via phone, email, or other communication platforms. · Provide accurate information regarding products, order status, shipping schedules, lead times, and delivery expectations. · Proactively communicate order changes, delays, inventory constraints, or other issues that may impact customer expectations.
- Product Knowledge · Develop and maintain a strong working knowledge of company products, packaging options, manufacturing capabilities, and customer requirements. · Utilize product knowledge to accurately answer customer questions and provide appropriate solutions.
- Documentation · Maintain accurate records of customer interactions, order documentation, shipping information, transportation schedules, and customer communications. · Ensure documentation is complete, accurate, and maintained in accordance with company procedures. · Track customer issues and resolutions to support continuous improvement efforts.
Requirements
- High school diploma or equivalent required. ·
- Applicants must be legally authorized to work in the United States and provide appropriate documentation to complete the I-9 verification process. ·
- Applicants must be at least 18 years of age. ·
- Applicants must have reliable transportation to and from work to meet job attendance and punctuality requirements. ·
Nice to have
- Minimum of two (2) years of customer service experience, preferably within a manufacturing or food production environment.
Benefits
- Circle U Foods offers a benefits package that includes: · Company paid employee-only health (HMO), dental, vision, and life insurance.
- A PPO health plan is offered with a cost share. · Voluntary insurance plans for short-term disability coverage, Accident, Hospital and Critical Illness. · Additional voluntary life insurance policy available ·
- Education and/or Work Experience
Company info
- exceed expectations through innovation, efficiency, and a commitment to food safety. We're proud of our inclusive culture that celebrates diversity and empowers our team to thrive.
- We strive to create an environment that drives accountability and continuous improvement. With a focus on safety, transparency, and ethical practices, we partner with our customers and stakeholders to build lasting value.
- Circle U Foods is more than a business-we're a family dedicated to making a positive impact in our industry and community.
- Issue Resolution · Investigate and resolve customer concerns related to orders, product quality, shipping, or service by collaborating with internal departments. · Take ownership of customer issues from initial report through final resolution while keeping customers informed throughout the process. · Escalate complex customer concerns to management when appropriate.
- Inventory and Product Availability · Communicate product availability, lead times, and inventory constraints to customers. · Coordinate with Operations to provide realistic delivery expectations and communicate any changes promptly.
Equal opportunity
- Equal Opportunity Employer Circle U Foods, Inc. is an
- equal opportunity employer.
Visa & Work Authorization
- Conditions of Employment · Eligibility to Work: Applicants must be legally authorized to work in the United States and provide appropriate documentation to complete the I-9 verification process
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This listing is sourced directly from Circle U Foods Inc's careers page and normalized into a canonical job model.