Neighborly Software
Implementations Manager, Strategic Accounts
Atlanta
Sponsorship not specifiedDetected 30 days ago
HTMLProject ManagementLeadershipCommunicationCollaborationProblem Solving
About the role
- This role requires exceptional professionalism, executive presence, and the ability to guide large, multi‑stakeholder teams through phased rollouts and high‑stakes decision-making.
- SIMs ensure delivery excellence, high‑quality configuration, and strong client adoption across diverse program types and complex operational environments.
- Remote candidates outside Atlanta are also eligible.
Responsibilities
- Lead full‑cycle implementations from kickoff through go‑live and handoff, owning planning, coordination, execution, and delivery.
- Manage multi‑workstream implementation plans, including timelines, risks, dependencies, and decision tracking.
- Drive project accountability across client and internal stakeholders to ensure clear ownership and on‑time delivery.
- Collaborate with Project Managers or Configuration Specialists as needed when projects require additional structure or technical support.
- Serve as the primary strategic partner for client leadership, program teams, and technical stakeholders during implementation.
- Translate strategic program requirements into scalable, maintainable configuration designs that support client goals.
- Conduct detailed configuration validation through testing, scenario design, and peer review.
- Lead training for administrators, executives, and cross‑functional program teams across multiple workstreams.
- Support phased rollouts, UAT cycles, and organizational adoption using structured enablement approaches.
- Provide documentation and knowledge transfer that empower clients to manage their systems post‑launch.
Nice to have
- 5+ years of experience implementing SaaS or workflow‑based systems, ideally in complex or enterprise environments.
- PMP certification preferred.
- Experience working with government agencies, large housing authorities, or statewide programs.
- Familiarity with HUD program types is helpful but not required.
- Experience writing basic HTML is a plus.
- Bachelor's degree preferred.
- Why You'll Love Working Here:
- Neighborly Software is an Equal Opportunity Employer.
Benefits
- Comprehensive Benefits - Medical, Dental, Vision plan options and Company-Paid Short-Term Disability and Life Insurance
- 401K Contributions - Generous employer match with immediate vesting
- Generous Time Off - 5 weeks of PTO, 9 paid holidays, and 3 days of volunteer time off each year
Company info
- Neighborly Software was built to help communities make a difference in the lives of low-income families and vulnerable populations. Our mission is simple, "Helping Communities, Help People."
- Headquartered in Atlanta, GA we offer a cloud-based technology platform for the administration and disbursement of governments funds for programs such as Housing, Economic, Community Development, Disaster Recovery/MIT, Home Energy Rebate Programs, and Housing Choice Voucher programs.
- Role Summary
- The Strategic Implementation Manager (SIM) leads Neighborly Software's most complex and high‑visibility implementation projects. SIMs own the full implementation lifecycle, including project management, client consultation, workflow design, and hands‑on system configuration. This role requires exceptional professionalism, executive presence, and the ability to guide large, multi‑stakeholder teams through phased rollouts and high‑stakes decision-making. Strategic Implementation Managers independently lead multi‑workstream engagements, proactively communicate project status and risks, and collaborate with Project Managers or Configuration Specialists when specialized support is needed. SIMs ensure delivery excellence, high‑quality configuration, and strong client adoption across diverse program types and complex operational environments.
- Neighborly Software was built to help communities make a difference in the lives of low-income families and vulnerable populations.
- Our mission is simple, "Helping Communities, Help People."
- The Strategic Implementation Manager (SIM) leads Neighborly Software's most complex and high‑visibility implementation projects.
- SIMs own the full implementation lifecycle, including project management, client consultation, workflow design, and hands‑on system configuration.
- Strategic Implementation Managers independently lead multi‑workstream engagements, proactively communicate project status and risks, and collaborate with Project Managers or Configuration Specialists when specialized support is needed.
Apply directly at Neighborly Software →Create a free account for alerts like thisView Neighborly Software immigration profile
This listing is sourced directly from Neighborly Software's careers page and normalized into a canonical job model.