StubHub
Strategy & Analytics Manager - Customer Experience Efficiency
New York, New York, United States · Exec
Sponsorship not specified$175k-$270kDetected 13 days ago
SwiftSQLA/B TestingForecastingLeadershipCommunication
About the role
- Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate.
- You'll be partnering closely with engineers, analysts, operations and finance leaders.
Responsibilities
- Lead the customer experience efficiency strategy: Put in place the quantitative framework to measure efficiency and identify opportunities.
- Optimize growth opportunities and reduce inefficiency: identify high-spend/low-return areas, size opportunities, and lead cross-functional programs to remove, reduce, or reallocate spend
- Own the multi-hundred million customer experience cost data platform end-to-end: define the model, build pipelines with Engineering/Analytics, and deliver accurate, near real-time views of cost, waste, and ROI.
- reconcile with Finance to create one source of truth, available in real time.
- Bridge Operations and Finance: establish trust through crisp reconciliation, driver-based forecasting, and explainable variances - building confidence up to and including the CFO.
- Attribute every dollar spent on customer experience: tie spend to policies, products, workflows and customer cohorts; reconcile with Finance to create one source of truth, available in real time.
- In order to enable millions of users to explore, interact with, and participate in live events worldwide, we're seeking a Strategy & Analytics Manager to drive efficiency across the customer experience stack for both buyers and sellers, with the goal of reinvesting these efficiency gains into customer centric retention building growth.
- define the model, build pipelines with Engineering/Analytics, and deliver accurate, near real-time views of cost, waste, and ROI.
- Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
Requirements
- Excellent analytical and technical skills: strong SQL proficiency and a solid understanding of database architecture
Nice to have
- 4-8+ years of experience in strategy, analytics, business operations, consulting or finance, ideally in a tech or marketplace environment
- operating comfortably across business and Finance.
Skills
- Track record as a highly effective operator: Demonstrated success in owning cross-functional initiatives from concept through execution.
- Comprehensive
- Put in place the quantitative framework to measure efficiency and identify opportunities.
Compensation
- $175,000 - $270,000 USD
- Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.
- The anticipated gross base pay range is below for this role.
Benefits
- Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.
- Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.
- Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.
- Base annual salary is one component of StubHub's total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits.
Company info
- StubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere.
- Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies.
- Come join our team for a front-row seat to the action.
- With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences.
- We are an equal opportunity employer and value diversity on our team.
- We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.
- StubHub is on a mission to redefine the live event experience on a global scale.
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This listing is sourced directly from StubHub's careers page and normalized into a canonical job model.