LogicMonitor

Premier Support Engineer

Austin, TX · Full-time

Work authorization required$70k-$87kDetected 34 days ago

AWSAzureCloud PlatformsLinuxCustomer SuccessCustomer SupportCollaboration

About the role

Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday.
We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This role is open to candidates based in or near Austin, TX.

LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments.
By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.
You will be the primary point of contact for incoming customer requests, own logging and managing support tickets from receipt to full resolution within defined Service Level Agreements (SLAs).
Act as the dedicated Premier Support Engineer for up to 8 assigned accounts.
Schedule and Lead Premier Support kickoff calls in collaboration with the Customer Success Team.
Perform daily, weekly, and monthly proactive support checks to maximize value for assigned accounts.
Contribute to one operational efficiency project each quarter to enhance the Premier Support offering.
Contribute to the Support Knowledge Base quarterly.
Provide technical support to LogicMonitor Premier Support customers via chat, ticket, and phone.

Bachelor Degree or equivalent experience.
3+ years supporting or administering SaaS ITIM products.
3+ years of experience in Linux, Windows, network administration, including IT help desk support, or IT operations.
3+ years experience with cloud platforms (AWS, Azure, etc.)

packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits.
Our goal is to ensure an accessible and inclusive experience for every candidate.
Nondiscrimination Provision.
$69,615 - $86,600 USD

Conduct quarterly health checks for assigned accounts.
Address issues identified during health checks with scheduled remediation sessions.
Serve as a liaison between clients and internal development for escalated issues, including product enhancements, bug resolutions, and product education.
For more information on our benefits, see our careers page.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy-vibrant locations where our teams connect, collaborate, and innovate.
To learn more about life at LogicMonitor, check out our Careers Page.
We love going to work and think you should too.
These values serve as the foundation of our culture, guiding our actions and driving us towards excellence.
Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake.
At LogicMonitor, we hire within our Centers of Energy-vibrant locations where our teams connect, collaborate, and innovate.
LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure.
Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references.

If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.
Equal Opportunity Employer
equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed.

At this time, we are able to consider candidates who are authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization.
Candidates who currently hold valid U.S. work authorization that can be transferred to a new employer (such as certain H-1B statuses) may be considered on a case-by-case basis.
We are not able to provide new sponsorship for employment-based visas that require an initial petition or application by the employer.

This listing is sourced directly from LogicMonitor's careers page and normalized into a canonical job model.