Natera
Patient Marketing Awareness Specialist-Temp
US Remote · Contract
Sponsorship not specifiedDetected 6 days ago
ComplianceSalesforceCRMOutbound SalesExcelCustomer SupportHIPAACommunicationCollaborationProblem SolvingTime ManagementAdaptabilityOrganizational SkillsMicrosoft Office
About the role
- Natera's portfolio of innovative molecular and genetic testing solutions helps patients and providers make informed healthcare decisions throughout the patient journey.
- This role involves proactive engagement with patients through various communication channels to answer inquiries, provide information, and facilitate access to resources.
- The Specialist will ensure that patients are well-informed about their testing options, eligibility, and the process involved, while also addressing operational queries related to insurance, billing, and etc.
Responsibilities
- Engage with patients via phone, SMS, email, and other approved communication channels to deliver a positive and informative experience.
- Coordinate with Patient Coordinators, field teams, provider offices, and other internal stakeholders to support patient needs.
- Maintain compliance with all privacy, regulatory, and communication requirements.
- Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.
Requirements
- Experience in a high-volume call center or outbound contact center setting, with a track record of managing large volumes of outbound calls and patient or customer follow-up.
- Strong verbal and written communication skills with the ability to explain complex information in a clear and supportive manner.
- Excellent listening skills and ability to navigate sensitive conversations with empathy and professionalism.
- Proficiency with Microsoft Office applications, including Excel and Word.
- 2+ years of experience in patient support, customer service, healthcare operations, patient engagement, care coordination, or a related field.
- Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
- Core Competencies
- Patient-centered communication
- Relationship building
- Active listening
- Problem solving
Nice to have
- Bachelor's degree preferred.
- Experience using Salesforce or similar CRM platforms preferred.
- Bilingual Spanish preferred.
Compensation
- The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location.
Benefits
- Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
- Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits.
- Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more.
- Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.
Company info
- We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives.
Equal opportunity
- Equal Opportunity Employer.
This listing is sourced directly from Natera's careers page and normalized into a canonical job model.