Zendesk

Sales Engineer - Public Sector

Remote, Virginia, United States of America · Senior

Sponsorship not specified$188k-$282kDetected 30 days ago

AWSGCPAzureCloud PlatformsMachine LearningNLPLLMsComplianceProduct ManagementProduct StrategySalesCustomer SuccessCustomer SupportZendeskHIPAALeadershipCommunication

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odds of building a lasting career here

61Sponsors, lottery-bound

Cap-exempt (no lottery)0

Sponsors this role90

Entry-level history0

PERM / green-card track0

Lottery odds (Level IV)94

Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card intent detected

Zendesk, Inc. obtained a prevailing wage determination for Software Developers in San Francisco, CALIFORNIA on 2026-06-16. No matching green-card filing appears in our data yet. The determination expires in 8 days (2026-09-13), and a green-card filing must follow before then or the employer starts over.+1 more active determination on file

Files H-1B transfers

11 transfer filings in the last year, covering 11 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

At Zendesk, we're revolutionizing what's possible in Customer Experience (CX) and Employee Services (ES) for customers in the Federal, State, Local, and Education (FedSLED) space.
Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies.
Our rapid innovation and AI leadership have earned the trust of thousands of forward-thinking businesses.

Responsibilities

Lead Technical & Business Discovery: Conduct thorough discovery sessions to understand customer challenges, perform AI readiness assessments, and design tailored demos, and proofs of value that demonstrate Zendesk's differentiated value.
Drive Technical Strategy Through the Sales Cycle: Own the end-to-end technical engagement, from qualification and design through pilot execution. Ensuring each solution aligns with customer goals and compliance standards.
Collaborate & Influence: Work cross-functionally to align customer needs with Zendesk's product roadmap, influence future innovations, and ensure a unified go-to-market strategy.
Measure & Optimize Impact: Use Zendesk analytics and AI performance metrics (sentiment analysis, ticket deflection, time-to-resolution) to demonstrate ROI and inform continuous improvement.
Champion AI Adoption: Collaborate with Customer Success to drive AI adoption through value realization initiatives and continued promotion of new AI capabilities.
Stay Ahead of the Curve: Continuously build your expertise in AI, automation, and evolving CX and ES technologies, sharing insights that position Zendesk as a market thought leader.
We're leading the charge against outdated contact center solutions, helping top brands worldwide deliver smarter, faster, and more personal service at scale.
Working closely with Sales, Product, Engineering, and Customer Success, you'll architect strategies that drive operational excellence, empower customer growth, and set new standards for service in a rapidly evolving landscape.

Requirements

5+ years of presales experience.
Proven experience designing and executing customer pilots and proofs of concept that demonstrate business value.
Business Value Literacy: Ability to conduct basic ROI discovery and use standardized TCO/ROI templates for business case development.
Expertise in one or more of the following domains: CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware.
Willingness and ability to travel as required
Technically Fluent: You have a deep curiosity for how AI and automation are reshaping customer experience.
Collaborative Influencer: You work seamlessly across functions, aligning teams and earning stakeholder trust.
5+ years of presales experience. This experience must include traditional Solutions Consulting but may include equivalent experience as a developer, customer engineer, Forward Deployed Engineer, or Technical Account Manager in similar environments.
Strong analytical and storytelling abilities. Able to connect technical capabilities to strategic business impact.
Strongly Desired: Working knowledge or awareness of Federal, State, Local, and Education (FSLED) compliance requirements (e.g., basic knowledge of HIPAA, CJIS, FERPA, FedRAMP, or similar mandates).
Who You Are:
Strategic & Consultative: You think beyond features. Framing solutions around measurable customer outcomes.

Nice to have

Bachelor's degree or equivalent work experience (graduate degree a plus).

Skills

Understanding of AI technologies (LLMs, ChatGPT, NLP, MCP automation frameworks) and their practical applications in CX.
Excellent interpersonal, communication, presentation, and writing skills.

Compensation

Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Company info

Job Description At Zendesk, we're revolutionizing what's possible in Customer Experience (CX) and Employee Services (ES) for customers in the Federal, State, Local, and Education (FedSLED) space.
We are an AA/EEO/Veterans/Disabled employer.

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This listing is sourced directly from Zendesk's careers page and normalized into a canonical job model.