Assurant
Hybrid- Associate Technical Support Analyst
Atlanta, GA, USA · Contract
Sponsorship not specified$30k-$40kDetected 14 days ago
iOSAndroidCRMCustomer SupportCommunicationCollaborationMentoringMicrosoft Office
About the role
- Are you someone who loves breaking down technical problems into solvable components?
- If this sounds like you, we have an opportunity that may interest you.
Responsibilities
- Assurant is a leading global business services company that supports, protects, and connects major consumer purchases.
- Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you.
- Provide high-quality technical support to effectively diagnose and resolve support incidents reported by external customers.
- Provide excellent customer service and ownership of technical support issues.
- Work as the customer's advocate, demonstrating expertise in support processes and functions, including escalations, complex issue resolution, and customer retention.
Requirements
- Do you have top-notch customer service and collaboration skills?
- Technical Support Analysts may be required to perform other job related duties as directed by a member of management to meet business needs and objectives.
- 6 months experience with customer service, troubleshooting, analytical, and problem-solving.
Compensation
- Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
Benefits
- Your medical benefits begin on your first day
- We provide excellent compensation and retirement programs
- We deliver exceptional paid time off
- We provide tuition reimbursement available after 6 months
Equal opportunity
- Statement
- Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
- Job Scam Alert
- Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.
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This listing is sourced directly from Assurant's careers page and normalized into a canonical job model.