Freshworks
Lead - Solution Engineer
Berlin, de
Sponsorship not specifiedDetected 41 days ago
SalesLeadershipCommunicationPublic Speaking
About the role
- Work with our regional sales teams to convert prospects to customers
- Train sales teams on the Freshworks' products suite, technical aspects and new product features
- Having any other European languages additionally would be an added advantage
Responsibilities
- Deliver product messaging to highlight Freshworks value proposition through whiteboard and slide presentations, proof of concept management and RFP response documents
- Collaborate with internal organizations (including sales, product management, and client services) to execute sales strategy
- To create a better experience for their customers and employees.
- Create better or worse experiences.
- At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences.
- Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results.
- Come build it with us.
Requirements
- Native level written and oral communication skills in English are required.
- 5+years of relevant experience in a similar technical solution engineering preferably in ITIL/ITSM domain or in a SaaS or software product environments
- Experience in a SaaS or technology product organization and experience with ITSM/ITIL Methodologies and cloud based infrastructure is key
- Experience working on complex sales cycles in Mid-Market and Enterprise business segments
- This role is ideal for someone with mid-market software pre-sales experience in a SaaS or technology product organization and experience with customer engagement/support, ITSM/ITIL and cloud-based infrastructure.
Skills
- Possess excellent senior customer stakeholder (incl. CxOs) and internal communication skills
Benefits
- With a fresh vision for how the world works.
Company info
- Respond to various functional and technical customers questions and requirements as well as performing complex workflow analysis and in-depth examinations of the interaction between Freshworks and the customer's infrastructure
- Become an advocate for our brand and actively promote our product solutions and services to prospects, potential and existing customers, and partners
- We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
- Prepare and deliver bespoke technical product demonstrations at client meetings, webinars and customers events using storylines that resonate with the target audience
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This listing is sourced directly from Freshworks's careers page and normalized into a canonical job model.