Ironmountainsolutions
In-Bound Call Center Representative
Tysons, VA · Full-time
No sponsorshipDetected 20 days ago
CRMCustomer SupportResearchMicrosoft Office
About the role
- In-Bound Call Center Representative Work Location: Tysons Corner, VA Schedule: Full Time; fully remote Relocation: N/A Note: This position requires a Public Trust Clearance.
Responsibilities
- Ability to provide support to international stakeholders and academic institutions
- Insight Technology Solutions currently supports a contract providing call center support for the Student Exchange and Visitor Program (SEVP) within the Department of Homeland Security.
Requirements
- High school diploma required.
- Ability to operate in a high-volume metrics driven call center environment
- Ability to multitask and research information on multiple databases at the same time
- Ability to enter data and talk to stakeholders at the same time
- Ability to conceptualize scenarios and communicate it effectively to stakeholders
Nice to have
- HDI Certification is highly preferred but not required.
- Insight Technology Solutions is an Equal Opportunity Employer
- Certification: HDI Certification is highly preferred but not required.
Benefits
- Ability to be flexible with work schedule to support the Call Center's needs during operating hours
- Education and Experience
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