WGU
Knowledge Specialist
Salt Lake City, UT · Full-time
Sponsorship not specified$51k-$77kDetected 12 days ago
Data AnalysisProject ManagementCommunicationCollaborationProblem SolvingSharePoint
About the role
- Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.
Responsibilities
- Captures, organizes, and maintains knowledge related to program solutions, technical expertise, user support, training materials, data management, reporting processes, SharePoint site administration, quality assurance protocols, and compliance requirements.
- Develops and updates documentation, manuals, guides, and training materials to support users and stakeholders in utilizing program solutions effectively.
- Provides technical expertise and support to users, troubleshoots issues, and delivers training sessions as needed.
- Manages and maintains data repositories, ensuring data integrity, security, and accessibility.
- Performs other job-related duties as assigned.
- Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams and stakeholders.
- Strong project management skills, including the ability to coordinate cross-functional teams, manage project timelines, and ensure alignment with departmental goals and objectives.
Requirements
- experience and training
- Strong understanding of user support principles, training methodologies, and instructional design concepts.
- Experience in data management, reporting, and analysis using relevant software and platforms.
- Excellent communication skills, both written and verbal, with the ability to effectively convey complex information to diverse audiences.
- This position requires technical expertise in solutions, a commitment to user support and training, proficiency in data management and reporting, a focus on quality assurance and compliance, and strong collaboration and communication skills.
- Proficiency in data analysis and interpretation to inform program development decisions, assess program efficacy, and identify areas for continuous improvement.
- Minimum Qualifications
Nice to have
- Demonstrated proficiency in program solutions, data management, Sharepoint administration, and user support/training.
- Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position.
- It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs.
- Other responsibilities may be assigned when circumstances require.
- Position & Application Details
- Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses
- accident, critical illness and hospital indemnity supplemental coverages
Compensation
- $51,300.00 - $76,900.00
Benefits
- Proficiency in program solutions, technical systems, and tools relevant to higher education administration.
- Demonstrated experience in developing and refining educational programs, courses, and curricula within the higher education sector.
- Proven ability to design and assess curriculum effectiveness, learning outcomes, and student engagement strategies, particularly within a Competency-based Education model.
- Knowledge of adult learning theories and principles, including instructional design methodologies tailored to adult learners in diverse academic settings.
- Ability to collaborate effectively with academic departments, faculty members, subject matter experts, and instructional designers to develop and deliver high-quality educational programs.
- Willingness to explore innovative approaches to program development, incorporate emerging technologies, and adapt to evolving trends and student needs in higher education.
- Bachelor's Degree in Information Technology, Computer Science, Education, or related field.
Equal opportunity
- All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.
- Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.
- Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.
This listing is sourced directly from WGU's careers page and normalized into a canonical job model.