Bulletproof

Bulletproof

TOC Analyst

Moncton, New Brunswick · Contract

Sponsorship not specifiedDetected 20 days ago
Incident ResponseCustomer SupportCommunicationCollaboration

About the role

  • Please Note: This position is a temporary position that will be on a one-year contract.
  • Bulletproof is seeking a TOC Analyst to join our Technical Operations Centre within our Managed Services department.
  • This role will require working in a 24/7 environment, including nights, weekends, and holidays.

Responsibilities

  • Initiate and manage incident response processes, including escalation to specialized teams when necessary.
  • Document and track incidents, including actions taken and resolution details.
  • Troubleshooting and Support:
  • Perform initial diagnostics and troubleshooting of technical issues related to hardware, software, and network components.
  • Provide timely and effective support to end-users and internal teams to resolve technical problems.
  • Coordinate with other technical support teams, vendors, and service providers to address and resolve complex issues.
  • Regularly review and analyze system performance metrics to identify potential improvements and optimize system performance.
  • Implement and monitor performance tuning and maintenance activities to ensure optimal operation of IT systems.
  • Update your team lead on any potential documentation improvements you notice and any process adjustment that may be needed.
  • Provide clear and concise updates on incident status and resolution progress to team members during shift change as well as periodic updates to the team lead.

Requirements

  • 1-3 years of experience is required.
  • Experience working for a Managed Service Provider (MSP) is an asset.
  • Familiarity with ITIL processes is an asset.
  • Ability to troubleshoot complex issues in a systematic and efficient way.
  • A post-secondary education in Information Technology or another relevant field is required.
  • Ability to work effectively both independently and as part of a team.
  • Strong customer service skills.

Skills

  • Analyze and triage incoming alerts to identify and assess the severity of incidents.
  • Participate in post-incident reviews and contribute to the development of preventive measures and process improvements.
  • Stay current with emerging technologies, industry trends, and best practices to enhance TOC operations.
  • Continuously enhance your technical skills and knowledge through professional development opportunities.

Compensation

  • RRSP Savings Plan with 100% match up to 3% of your salary

Benefits

  • Comprehensive Health, Dental, and Vision Insurance
  • Optional Health
  • 100% Employer Paid Health and Dental Plan
  • Annual Discretionary Bonus
  • Anniversary Reward Bonus
  • Educational Assistance Program
  • Additional Mental Health Benefits through our Employee Assistance Program
  • At Bulletproof, our vision is to serve, secure, and empower the world through people and technology; one customer at a time.

Company info

  • Headquartered in Canada with locations across the United States and around the globe with a footprint on six continents, Bulletproof, a GLI company has decades of technology, security, and compliance expertise. Bulletproof's work in the security space has been recognized nationally and globally with Microsoft's global Security Partner of the Year in 2021 and the Microsoft Security Trail-Blazer Award in 2024.
  • At Bulletproof, our vision is to serve, secure, and empower the world through people and technology
  • one customer at a time. We believe everyone has the right to feel safe and secure. Our mission is to serve and protect organizations to ensure their success.
  • What we have to offer:
  • Headquartered in Canada with locations across the United States and around the globe with a footprint on six continents, Bulletproof, a GLI company has decades of technology, security, and compliance expertise.
  • We believe everyone has the right to feel safe and secure.
  • Our mission is to serve and protect organizations to ensure their success.
  • Challenging Work - We love solving highly complex problems.
  • Across our teams and in all roles, every employee is empowered to bring their best ideas forward and to jump in and solve the problems they're passionate about.
  • Great People - We are stronger, together, when we are open, honest, and above all, real.
  • Every person is valued here and plays an important role in our shared success.
  • Global Impact - As a global team spanning continents, boundaries, and cultures, every day we are inspired by the impact our work has on our colleagues, our customers, our communities, and the world at large.

Equal opportunity

  • Bulletproof is committed to creating a diverse environment and is proud to be an equal opportunity employer.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
  • Bulletproof is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
  • Statement: Bulletproof is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Visa & Work Authorization

  • continuously strive for equality and recognize that inclusion makes us stronger as individuals, a company and a global citizen
Apply directly at Bulletproof →Create a free account for alerts like thisView Bulletproof immigration profile

This listing is sourced directly from Bulletproof's careers page and normalized into a canonical job model.