Hudl

Customer Success Manager II - College & Professional

Lincoln, NE, United States · Mid

Sponsorship not specified$42k-$61kDetected 26 days ago

SalesAccount ManagementCustomer SuccessCustomer SupportCommunicationTime ManagementMentoring

About the role

We're looking for a Customer Success Manager to join our sales team with a focus on customer renewals at the NCAA Division I level.
In this role you'll work with schools and conferences across the United States working directly with basketball coaches, athletic directors, and commissioners within your territory, while collaborating with one Account Executives in the territory.
Customer Success Managers look after a portfolio of clients, providing the maximum benefit to customers while ensuring the company a high ROI out of their subscription.

Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you'll own your work and have the agency to try new ideas.
Through our actions, behaviors and attitude, we'll create an environment where everyone, no matter their differences, feels like they belong.

You have experience working with basketball coaches at the NCAA DI and/or professional sports level, as well as experience with Hudl products.
You can easily communicate with internal and external stakeholders, and it's no sweat for you to handle tough conversations.

The base salary range and on-target earnings (OTE) for this role are displayed below. Typically, the total compensation will fall within the middle of the OTE band.
Our compensation decisions are based on an individual's experience, skills and education in line with our internal pay equity practices.
Final compensation will depend on your performance against quotas outlined in your Individual Sales Plan (ISP) upon hire.
$42,150 - $60,600 USD
$60,000 - $91,000 USD
But we recognize there's ongoing work to be done, which is why we track our efforts and commitments in annual inclusion reports.

We care about our employees' wellbeing.
Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered.
We have multiple plans to pick from to ensure you'll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits.
You know how to efficiently collaborate with internal stakeholders in customer support, product and operations on customer feedback and challenges, in order to address improvements that benefit the wider organization.
We'll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.

Develop strong customer relationships. You'll maximize satisfaction across a group of accounts and become a trusted partner for your customers.
Be involved in all aspects of support and account management. You'll demonstrate the products, educate customers, and carry out a range of engagement and commercial activities.
Balancing your time across multiple responsibilities-including holding effective business reviews with customers, supporting customers with unique product issues, advising on workflow best practices and identifying expansion opportunities-comes easily to you.
Solution oriented. You possess the ability to diagnose problems and find creative and effective solutions for your customers.

Hudl is an equal opportunity employer. Through our actions, behaviors and attitude, we'll create an environment where everyone, no matter their differences, feels like they belong.
Hudl is an equal opportunity employer.

This listing is sourced directly from Hudl's careers page and normalized into a canonical job model.