Victaulic Company
Customer Care Project Coordinator – VDC
Easton, Pennsylvania
Sponsorship not specifiedDetected 1 day ago
Project ManagementAgileExcelSupply ChainProcess ImprovementCustomer SupportLeadershipCommunicationCollaborationMicrosoft Office
About the role
- Serve as subject matter expert for custom products & projects.
- Prepare and issue project based quotations for standard and custom products.
- Provide feedback on CC procedures and identify process improvement opportunities.
Responsibilities
- Work with Supervisor/Team Lead to implement process improvements.
- Perform all quote & order related tasks and service-related activities ensuring accurate, timely and effective handling of customer requirements including documentation and product delivery.
- Understanding of the Victaulic Kanban System (VKS), Supply Chain, and Manufacturing to support CC Team members with product delivery requirements.
Requirements
- Assist all other department disciplines in various areas as required to maintain your team, Customer Care and Victaulic's Global mission.
- (Education, Experience, Personal Attributes)
- Proficient in MS Office applications including Outlook, Word, Excel, and Power Point.
- Minimum three years of customer service and/or Victaulic product knowledge.
- Excellent oral and written communication skills.
- Extraordinary attention to detail with strong organizational skills.
- Proficient in Qlik View/Sense Applications.
- Must display leadership and collaboration skills and be an effective advocate of process improvement.
- Is patient, professional, and courteous when faced with an adverse situation.
- Goal oriented, reliable, self-motivated, and able to problem solve and multi-task effectively in a fast-paced environment.
- Willing to be flexible in schedule and work occasional overtime.
Nice to have
- B.S. / B.A. Degree preferred.
- Project management and analytical skills preferred.
Company info
- Sales liaison to our internal and external customers.
- Communication of project status and jobsite coordination with internal and external customers.
- Uphold a positive attitude and enthusiastic demeanor to provide customers with the highest level of service.
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This listing is sourced directly from Victaulic Company's careers page and normalized into a canonical job model.