Card
Operations Manager
Phoenix, AZ
Sponsorship not specifiedDetected 7 days ago
ComplianceAccountingExcelPerformance ManagementHIPAALeadershipCommunicationMentoringAdaptabilityMicrosoft Office
About the role
- The Operations Manager oversees the day-to-day operations of their assigned center.
- Mutually beneficial scheduling of staff and patients
- Ensuring financial health of the center based on prescriptive key performance indicators
Responsibilities
- Recruitment, hiring, and onboarding of local BTs and administrative staff and support of this process for clinical staff for the centers
- Communicate, implement, and represent CARD's policies and mission at the center
- Create and maintain strong staff engagement and culture
- Partner with the center Clinical Supervisor(s) to provide top quality clinical services to ensure patient, family, and staff satisfaction
- Maintain client and employee records
- Manage all aspects of the center's purchasing budget and oversee the tracking of equipment and devices
- Lead outreach efforts to meet minimum growth requirements each month and establish mutually beneficial relationships with community entities (e.g. schools, doctor offices, parent organizations, etc.)
- Maintain client and employee privacy in accordance with CARD policy and HIPAA regulations
Requirements
- High school diploma or equivalent required
- A minimum of 3-6 years' experience in management
- Ability to work closely with the families of patients for the patient's overall success and quality of care, including the setting of expectations and enforcement of policy
- Attend required trainings and meetings
Nice to have
- Bachelor's degree in business, accounting, finance, administration, or management preferred
Skills
- Demonstrated ability to work independently
- Decisive with an operational, implementation, and detail-oriented perspective
- Proactive, results-oriented, creative problem solver
- Ability to prioritize and execute effectively
- Effective interpersonal relationship skills and the ability to communicate effectively with staff and families
- Desire to learn the clinical side of the CARD model
- Excellent written and verbal communication skills, including phone and e-mail etiquette
- English proficiency, both verbal and written, is required
- Excellent computer skills including Outlook, Word, Excel, and PowerPoint
- Ability to work extended hours, weekends, and holidays pursuant with industry demands
Compensation
- $65,000-$67,000
- Provide mentorship and career development to administrative and clinical staff, including providing feedback via on-going 1:1 meetings and annual performance management process
Benefits
- Support other centers that are without an Operations Manager and assist with PTO coverage as needed
- Accountable for learning and employing business systems, legal practices, HIPAA compliance, and technology as mandated by CARD
- Leads improvements in areas of KPI's, patient retention, staff development and retention, and division growth to support the financial health of the center and CARD
This listing is sourced directly from Card's careers page and normalized into a canonical job model.