Penninteractive
Customer Support Agent
Cherry Hill, NJ · Full-time
Sponsorship not specifiedDetected 4 days ago
Outbound SalesCustomer SupportProblem Solving
About the role
- Are you interested in sports wagering and online casino games?
- Are you looking for a role that allows you to work from home 4 out of 5 days per week?
- Are you available to work weekdays and weekends?
Responsibilities
- Penn Interactive (Hollywood Casino and theScoreBet) is looking for outgoing and driven Customer Support Agents who have the desire to build strong relationships and top-tier experiences for our patrons!
- As a Customer Support Agent, you will be the face and voice of our digital sportsbook operations across the country.
- Deliver exceptional performance results in customer satisfaction and contact handle times
- Collaborate with your leaders and fellow team members to stay current of daily trends that are
- Ability to maintain a friendly disposition under heavy pressure.
Requirements
- Working out of our Cherry Hill, New Jersey office our Customer Service Agent must be an excellent communicator with great phone, chat, and e-mail etiquette, as well as problem-solving skills.
- High School diploma or College Degree required.
- Must be an analytical thinker.
- Team members must be able to qualify for licenses and permits required by federal, state and
Skills
- PENN Entertainment, Inc. is North America's leading provider of integrated entertainment, sports content, and casino gaming experiences.
- Use our internal tools and systems to investigate and troubleshoot technical issues players are experiencing with our products.
Compensation
- We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected
Company info
- For applicable, assist guests with booking hotel reservations and RSVPs to special events while sustaining company conversion rate expectations
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This listing is sourced directly from Penninteractive's careers page and normalized into a canonical job model.