Pure Storage

Pure Storage

Global Strategic Account Service Director

New York, New York; Raleigh, North Carolina · Director

Sponsorship not specified$146k-$273kDetected 116 days ago
AccessibilityCustomer SuccessCustomer SupportLeadership

Stay score

odds of building a lasting career here

61Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

Personalize to your clock →

Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 63 green-card filings in this occupation, 98% were for a worker who already held the job.

Green-card follow-through: 100%

Of 51 labor certifications old enough to have been used, 0 expired without the employer filing the next step. Median time from filing to decision: 497 days.98% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

32 transfer filings in the last year, covering 32 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

Community outcomes

No reports yet — be the first to help the next applicant.

About the role

  • You are the primary architect of the customer service journey, ensuring our technology and services align perfectly with our clients' core business missions.
  • By matrix-leading cross-functional experts and collaborating with Sales and Product leadership, you transform complex service portfolios into strategic business advantages that solidify Everpure as a trusted advisor.

Responsibilities

  • Drive Strategic Outcomes: Serve as the single point of accountability for the end-to-end customer experience, partnering with Sales to execute 3-year integrated account plans that maximize customer loyalty and wallet share.
  • Optimize Business Performance: Manage account-level profitability and retention strategies, maintaining "World Class" CSAT and NPS scores while targeting 100% renewal rates through value-add service adoption.
  • Govern Program KPIs: Own and communicate the success index for strategic accounts to senior executive leadership, utilizing data-driven insights to establish a company-wide culture of customer-centricity.
  • Proven ability to build and manage influential partnerships at the C-suite level, acting as a trusted advisor to global enterprise organizations.
  • Drive Strategic Outcomes:
  • Lead Matrixed Delivery Teams:
  • Design the Customer Lifecycle:

Requirements

  • Advanced Business & Financial Acumen: Proficiency in managing account profitability, identifying revenue opportunities, and translating technical service delivery into tangible business value for the customer.
  • Operational Excellence: Deep experience in designing service delivery models, lifecycle management, and continuous improvement activities to resolve complex organizational challenges.
  • Executive Relationship Leadership: Proven ability to build and manage influential partnerships at the C-suite level, acting as a trusted advisor to global enterprise organizations.
  • Matrix & Cross-Functional Mastery: Expert-level skill in leading diverse, indirect teams (Sales, Engineering, Finance, and Support) to achieve unified customer outcomes in a fast-paced environment.
  • #LI-ONSITE
  • Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.
  • This role may be eligible for incentive pay and/or equity.
  • There is no application deadline and we accept applications on an ongoing basis until the job is filled.
  • The annual base salary range is:
  • $146,000 - $273,000 USD
  • Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.

Compensation

  • Salary ranges are determined based on role, level and location.

Benefits

  • Design the Customer Lifecycle: Architect the service-focused vision and relationship roadmap, championing customer requirements directly into Everpure's Engineering and Product roadmaps to drive account-based innovation.

Company info

  • We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry.
  • Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.
  • This type of work-work that changes the world-is what the tech industry was founded on.
  • So, if you're ready to seize the endless opportunities and leave your mark, come join us.
  • We're forging a future where everyone finds their rightful place and where every voice matters.
  • Where uniqueness isn't just accepted but embraced.
  • That's why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
  • Everpure is proud to be an equal opportunity employer.
  • We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
  • Join us and bring your best.
  • Bring your bold.
  • Pure and simple.
  • Lead Matrixed Delivery Teams: Orchestrate a dedicated global team of Service Account Managers, Engineers, and Customer Success Managers to ensure high-quality, consistent service delivery and proactive resolution of high-level escalations.
  • Orchestrate a dedicated global team of Service Account Managers, Engineers, and Customer Success Managers to ensure high-quality, consistent service delivery and proactive resolution of high-level escalations.
Apply directly at Pure Storage →Create a free account for alerts like thisView Pure Storage immigration profile

This listing is sourced directly from Pure Storage's careers page and normalized into a canonical job model.