A16zcrypto
Support/Risk Operations
New York Office
Sponsorship not specified$80k-$90kDetected 2 days ago
ZendeskIntercomCommunication
About the role
- Kalshi has defined a new category: prediction markets.
- Kalshi allows people to trade on the outcome of any events and turn any question about the future into a financial asset.
- This is a high-volume, ticket-heavy role.
Responsibilities
- Own and work through the risk ticket queue daily, covering account security, general fraud, account restrictions, and KYC cases
- Collaborate with the Risk team to identify patterns, escalate edge cases, and close the feedback loop
- Help define SOPs and escalation paths as we document and mature this function
- Maintain SLA targets across all queue types as volume scales
- If you're not comfortable living in a support queue, this isn't the right role.
- If you are passionate about what you do and want to use your talents to support our mission and values, we'd love to hear from you.
- well… build the largest financial market on the planet.
Requirements
- 1-4 years of experience in fraud operations, risk ops, AML/BSA compliance, KYC review, or a closely related function
Nice to have
- Comfort operating in ambiguous, fast-moving environments with incomplete tooling
- Experience at a fintech, crypto exchange, prediction markets platform, or DFS operator is a strong plus
Compensation
- $80,000 to $90,000 annually plus equity and benefits.
- Kalshi has minimal hierarchy and broad variance in experience levels within each title; if your compensation expectations exceed this range, we encourage you to reach out - we're always happy to discuss.
Benefits
- We are committed to our vision of building something big… but also useful: a product that brings more truth through the power of markets.
Company info
- bring more truth to the world through the power of markets.
- we hire really talented people, work really hard, and enjoy the climb.
- We are looking for ambitious and exceptional people to join our (relatively small) team to help us build the next generation of financial markets.
- We're looking for a Support/Risk Operations Analyst to own the risk support ticket queue, which include the cases that sit at the intersection of fraud, KYC, account security, and user trust.
- We believe it is our collective responsibility to uphold these values and encourage candidates from all backgrounds to join us in our mission.
Equal opportunity
- Kalshi is committed to creating a culture of inclusion and belonging, and we are proud to be an equal opportunity employer.
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