Smart City Locating

General Manager

Chicago, IL · Full-time

Sponsorship not specifiedDetected 2 days ago

AccessibilityCRMSalesLead GenerationPerformance ManagementCadenceLeadershipCommunicationCollaborationMentoring

About the role

The General Manager, Core Markets is the sales leader of an established, high-revenue market.
The GM is the standard-bearer for Smart City's core values in their market and executes with the mindset that the client and agent always come first.
Bottom line: get your market producing at a five-star standard.

converting company-generated leads into closed leases and home sales, building and developing the agent force, and delivering a five-star client and agent experience in every interaction.
The GM leads and develops Sales Managers and Agents, holds the team accountable to sales KPIs and operating standards, and drives the recruiting and talent pipeline that sustains market growth at scale.
In core markets, the GM also owns property partner relationships and directs leasing traffic to contracted, and may pursue additional BD efforts through Sales Managers to grow the market further.
Supporting departments operate through their own vertical reporting structures; the GM's mandate is the sales force.
Market Sales Leadership Own the day-to-day sales operation in the assigned market:
lead generation conversion, closing rate, leases, revenue, and revenue per agent.
Set agent and Sales Manager goals, manage performance through a regular review cadence, and hold the team accountable to KPI targets.
Identify improvement opportunities within the sales team to drive increased revenue and closing rate, and report market performance and needs to the EVP of Leasing & Sales.
Agent and Sales Manager Development Lead, coach, and develop Sales Managers through regular 1:1s and performance reviews, building their capability to run the sales floor independently.
Coach and develop agents directly and through Sales Managers, with a focus on conversion, client experience, and career growth.

Proficiency with CRM and sales-technology tools, with a track record of driving team adoption and accountability.
Standard business hours apply, with flexibility required to meet the demands of a live sales operation, including occasional evenings and weekends.
Travel to other markets may periodically be required for training, culture events, or business needs (estimated up to 10% travel).

Champion adoption of sales technology tools across the market, ensuring the team is trained and operating in the tools from day one.
MEASURES OF SUCCESS (FIRST 12 MONTHS) Close rate, leases, revenue, and revenue per agent meet or exceed market targets on a quarterly basis.
The sales team is fully staffed, onboarded, and operating to a clear performance standard, with a real talent pipeline in place.
Agent retention is strong and top producers are growing their production, including progression of Locators into the Realty path.
CRM adoption and data hygiene are at standard, with reporting accurate and performance visible at all times.
5+ years of sales experience, with 2+ years leading a sales team or sales managers.
Demonstrated accountability for sales results and team performance.
Experience in a high-growth, fast-paced sales environment

Backed by a private-equity partnership, the company scales its markets through strong local leadership and disciplined operating systems.

We are more than just an apartment locating company.
We love what we do, and we work all the time because to us, it doesn't feel like work.
We believe that professionalism is doing what you say you're going to do.
We pride ourselves on teamwork, and we live for helping others.
We get excited when faced with a tough challenge and go the extra mile to achieve our goals.
We believe in quick communication, accessibility, transparency, and having fun while putting in good old fashioned hard work.
We go above and beyond, we are hyper-personalized, and we make friends, not clients.
You are not just another email address, and we are not just another real estate service.
WE ARE SMART CITY!
Our values (H.O.N.O.R) need to resonate
Smart City Locating (SCL) is a high-growth, people-first real estate company operating two business lines: an apartment Locating business and a residential Realty division (Smart City Realty, or SCR), serving clients across multiple markets with continued expansion.
The company is built on delivering an "out of this world" client experience and a five-star standard for both clients and agents.
The Leasing and Sales organization delivers an "out of this world" client experience across every market and business line, converting assigned leads into closed leases and home sales, and building the agent force that powers the company's growth.

Smart City is proud to be an equal opportunity workplace and does not discriminate based on race, religious creed, color, national origin, ancestry, genetic information, physical or mental disability, medical condition, marital status, gender, age, sexual orientation, gender identity, veteran status, or any other characteristic protected by applicable law, in connection with any aspect of employment at Smart City Locating.

This listing is sourced directly from Smart City Locating's careers page and normalized into a canonical job model.