Welcomemat Services

VP of Operations

Remote - US · Vp

Sponsorship not specified$90k-$165kDetected 15 days ago

ForecastingBudgetingCustomer SupportLeadershipCommunicationCollaborationCritical ThinkingMentoringInternal Audit

About the role

It's fun to work in a company where people truly BELIEVE in what they're doing!
It centralizes business processes into one integrated system, helping retailers improve efficiency, customer service, and profitability.
We're currently seeking a VP of Operations to join us at Fullsteam, leading multiple Appliance Business Units.

Responsibilities

Develop and execute strategic plans to drive the growth and profitability of the Business Units.
Develop and monitor key performance indicators (KPIs) to track operational performance and identify areas for improvement across the portfolio.
Implement best practices and process improvements to enhance operational efficiency and effectiveness across all Business Units.
Lead efforts to enhance customer service, ensuring that customer needs and expectations are consistently met or exceeded across the portfolio.
Manage the Business Units' financial performance, including budgeting, forecasting, and P&L responsibilities.
Partner with cross-functional teams such as Sales, Finance, and Platform & Payments to align strategies and drive overall business objectives.
Develop and implement strategies to achieve revenue and profitability targets across the portfolio of Business Units.
Build and lead high-performing teams across multiple Business Units, fostering a culture of excellence and continuous improvement.
Drive and foster a positive organizational culture by exemplifying and promoting our core values and behaviors, ensuring alignment with company standards and nurturing an environment of collaboration, continuous improvement, and performance.
Implement and maintain robust internal controls and governance processes across the portfolio.

Requirements

8+ years of relevant experience within a technology or software company.
3+ years of experience managing multiple P&Ls or overseeing a portfolio of business units within a software company.
Proven experience in a senior leadership role leading teams across multiple functions or business units.

Nice to have

MBA or advanced degree preferred.
Leadership experience in appliance or service platforms preferred.
Bachelor's degree in Business, Engineering, or a related field

Compensation

Salary Range: $90k-$165k

Benefits

Dedicated to the growth and development of team members, providing constructive feedback, mentoring, and opportunities for learning and advancement.

Company info

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences.
With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries.
Our purpose is to help our customers grow their businesses and delight their customers.
Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.
The VP of Operations will lead our
EPASS is a comprehensive enterprise platform that streamlines sales, service, inventory, and financial operations for appliance, furniture, and electronics retailers.
Rossware is an all‑in‑one service management platform built specifically for appliance repair and other field‑service companies, designed to streamline scheduling, dispatching, job management, inventory, technician workflows, and customer communication.
It was created by an appliance repair business owner, giving it unusually deep alignment with real‑world service‑industry needs.
In this role you will play a pivotal role in shaping the direction and success of our product offerings.
This individual is responsible for overseeing all aspects of the Business Units' operations, ensuring revenue growth, top-notch customer satisfaction, and leading multidisciplinary teams including product development and engineering.
The VP of Operations works closely with various Business Unit and shared services teams such as Sales, Finance, Pricing and Payments to foster growth and achieve operational and financial objectives.

Equal opportunity

Fullsteam is an Equal Opportunity/Affirmative Action employer.

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This listing is sourced directly from Welcomemat Services's careers page and normalized into a canonical job model.