West Coast University, Inc
Call Center Representative
Irvine, CA, US
Sponsorship not specifiedDetected 731 days ago
CRMOutbound SalesCustomer Support
About the role
- As an associate for a certified Great Place to Work, you will join a collaborative, student-centric culture valuing academic integrity, mutual respect, student learning, service, responsiveness, innovation, diversity, and stewardship.
- You will make an impact by: Answer a high volume of inbound calls/outbound dials and provide outstanding customer service to prospective students, fellow co-workers, and executives.
Responsibilities
- This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates' professional growth.
Requirements
- High School Graduate or equivalent required.
Nice to have
- Answer a high volume of inbound calls/outbound dials and provide outstanding customer service to prospective students, fellow co-workers, and executives.
- Receive and screen inbound calls for both American Career College and West Coast University.
- Route them to appropriate departments or individuals at the campuses, take detailed/accurate messages and forward accordingly.
- Follow scripts based on call and provide information to prospective students in response to inquiries
- Be responsible for outbound calls for, both, American Career College and West Coast University using a Telephone Automatic dialing system to all web/affiliate inquiries that inquire via the internet.
- Follow script and schedule Info-Sessions and/or appointments for prospective students to visit the campus.
- Take appropriate information for Career Service Employer calls.
- Transfer calls to program specialist accordingly or take detailed messages and forward.
Compensation
- CA Salary Range USD $21.43 - USD $28.95 /Hr.
Benefits
- Bonus Eligible No WCU Company Overview Do you want a career that allows you to make a difference in other people's lives?
- At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver.
- Choose To Make A Difference At West Coast University, we share a passion for students and transforming healthcare education!
Company info
- Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do.
- As a part of this team, you will guide students to do more than change their own lives - you will help change the lives of every patient they care for throughout their career.
Equal opportunity
- WCU EEO Statement West Coast University is proud to be an equal opportunity employer.
- WCU EEO Statement West Coast University is proud to be an
- equal opportunity employer.
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