Zip
Solutions Director
Toronto · Director
Sponsorship not specifiedDetected 1 day ago
Agentic AIProduct ManagementProduct StrategyStakeholder ManagementNegotiationAccountingSAPValuationSupply ChainProcurementERPHRISCustomer SuccessLeadershipCommunicationProblem SolvingMentoringAccounts PayableNetSuite
About the role
- We are seeking a Solutions Director to act as a senior implementation leader within our Solution Consulting organization.
- While our Implementation Managers and Solutions Architects guide customers through day-to-day deployments, the Solutions Director steps in as the strategic anchor for our largest, most complex, and highest-stakes enterprise implementations.
- In this role, you will be responsible for three core pillars:
Responsibilities
- Lead Our Most Complex Projects: Serve as the Executive Sponsor and senior implementation authority on strategic, Fortune 500, and highly customized enterprise deployments.
- Partner directly with C-suite executives and key customer stakeholders to navigate organizational complexity, mitigate deployment risk, and ensure time-to-value.
- Define Implementation Strategy & Playbooks: Evaluate current delivery methodologies and design scalable, repeatable processes for discovery, solution architecture, workflow design, and testing.
- Drive standardization across the team without sacrificing flexibility.
- Drive Leadership Development: Act as a player-coach and mentor to Senior Implementation Managers and Solutions Architects.
- Cross-Functional Executive Alignment: Partner closely with Sales, Product, Engineering, and Customer Success leadership. Translate complex implementation learnings and customer feedback into actionable product roadmap inputs and pre-sales scoping improvements.
- Evaluate current delivery methodologies and design scalable, repeatable processes for discovery, solution architecture, workflow design, and testing.
- 🚠 Team building events & happy hours
- We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong.
Requirements
- Proven Enterprise Mastery: Demonstrated success overseeing complex, multi-workstream deployments for large-scale enterprises (e.g., integrations with major ERPs like Workday, NetSuite, SAP, or Oracle
- Strategic Process Builder: A track record of scaling professional services or implementation teams from startup/mid-market to enterprise maturity by designing robust methodologies, playbooks, and KPIs.
Nice to have
- Familiarity with procurement, finance, accounting, accounts payable (AP automation), or supply chain workflows is a strong plus.
- Domain Expertise: Familiarity with procurement, finance, accounting, accounts payable (AP automation), or supply chain workflows is a strong plus.
Skills
- Outstanding communication, negotiation, and conflict-resolution skills.
- Comfortable challenging assumptions, managing scope creep, and guiding C-level customer stakeholders through transformative change.
Compensation
- Top-tier salary, generous equity packages, and comprehensive health, dental, and vision benefits.
Benefits
- 📈 Start-up equity
- 🦷 Full health, vision & dental coverage
- 🚍 Commuter benefit
- 🌴 Flexible PTO
- 💻 Apple equipment plus home office budget
Company info
- You will play a defining role in shaping how Zip delivers value to our largest customers, directly influencing our growth and operational maturity.
- Work alongside a world-class team of builders, problem-solvers, and industry experts who are passionate about customer success.
- At Zip, we're committed to providing our employees with everything they need to do their best work.
- We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world.
Visa & Work Authorization
- Serve as the Executive Sponsor and senior implementation authority on strategic, Fortune 500, and highly customized enterprise deployments.
This listing is sourced directly from Zip's careers page and normalized into a canonical job model.