Resident

Resident

Sales Associate

Remote (USA) · Full-time

Work authorization requiredDetected 8 days ago
Data ScienceCRMPerformance MarketingSalesIntercomLeadershipCommunicationCollaborationAdaptability

About the role

  • The Sales Associate is responsible for driving revenue growth through high-quality, customer-focused sales interactions across inbound channels.
  • This role focuses on guiding customers through the purchasing journey with a consultative approach, prioritizing customer satisfaction, product fit, and long-term brand loyalty.
  • Success in this role is defined by strong conversion performance, exceptional customer experience, and consistent achievement of sales targets.

Responsibilities

  • Maintain a strong sense of urgency and ownership in every customer interaction.
  • Deliver a best-in-class customer experience rooted in genuine empathy, active listening, and professionalism.

Requirements

  • 1+ year of experience in a high-volume sales environment (retail, call center, B2C, etc.).
  • Proven track record of meeting or exceeding sales targets.
  • Strong consultative selling and customer engagement skills.
  • Excellent written and verbal communication abilities.
  • Results-driven mindset with a focus on achieving and exceeding goals.
  • Ability to multitask and manage multiple customer interactions simultaneously.
  • High level of adaptability in a fast-paced, performance-driven environment.
  • Strong attention to detail and organizational skills.
  • Experience working in a remote or self-managed environment preferred.
  • Typing speed of 50+ WPM with the ability to manage multiple systems simultaneously.
  • Demonstrates curiosity and adaptability in adopting new technologies and AI solutions to support evolving business needs and future growth.
  • Experience in DTC, e-commerce, or startup environments is a plus.

Nice to have

  • Proficiency with CRM systems, chat platforms, and sales tools (e.g., Intercom, Slack, Google Workspace is a plus)

Compensation

  • For more information regarding the pay range applicable for this position, please contact us at People@residenthome.com

Benefits

  • Health, Vision & Dental Insurance
  • HSA company contributions
  • Wellness benefits
  • Online learning resources & trainings
  • WFH office and cell phone/internet stipend

Company info

  • THE BIGGEST NAME IN HOME.
  • THE BOLDEST TEAM IN E-COMMERCE.
  • Ashley Digital is the e-commerce engine behind Ashley Furniture Industries - one of the most recognized home brands in the world.
  • As the world's largest manufacturer of home furnishings and the largest furniture store brand in North America, Ashley is in a category unto itself.
  • Our team sits at the intersection of world-class retail and digital innovation, driving the e-commerce experience for millions of customers across every platform and touchpoint.
  • If you've shopped online for a mattress in the last decade, there's a good chance you've already experienced our award-winning Nectar Sleep and DreamCloud.
  • We're a fast-moving, highly collaborative team operating at a transformational moment, and we're charged with shaping how people discover, explore, and buy home furnishings.
  • Our expertise spans data science, performance marketing, product, and creative, and our work reaches millions of customers every day.
  • While we currently employ Residents in over 30 US states and 3 countries, if you are hired, you may be restricted to working from the state or country in which you currently reside, unless the state or country to which you plan to relocate is one in which we already operate and no other restrictions apply to the role.
  • As with anything, we encourage an open dialogue about your current location and potential desired relocation during the interview process and upon hire, if applicable, and the extent any other restrictions apply to a particular role.
  • We reserve the right to deny relocation requests post-hire for any reason.
  • Ashley Digital participates in E-Verify.
  • Guide customers through the full purchasing journey, ensuring clarity and confidence in their decisions.

Visa & Work Authorization

  • To be considered for this remote opportunity, you must reside and be authorized to work within the United States.
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This listing is sourced directly from Resident's careers page and normalized into a canonical job model.