Marshall
Help Desk Representative - Information Technology
Placerville, CA
Sponsorship not specified$25k-$29kDetected 3 hours ago
Customer SupportNetwork MonitoringCommunicationProblem Solving
About the role
- Fields questions regarding e-mail functionality, network/local printer problems, data communication problems, remote network connectivity issues, software application problems, and network monitoring activity.
- As needed, instructs and advises customers in the use of hardware and software, including department specific software.
Responsibilities
- Focuses on customer service and problem resolution when interacting by phone, email, or other support medium(s).
- Records caller's issue(s) in the support center incident tracking system and proceeds with trouble shooting/problem solving steps.
Nice to have
- Knowledge of Information Technology and computer operations is required.
- Experience working with a hospital information system is desirable.
- Knowledge of common IT issues/troubleshooting methods, network/local printers, data communications, software, and client operations system issues strongly preferred.
- Knowledge of account administration including permissions, creations and modifications desirable.
Skills
- Impeccable customer service skills.
- The ability to prioritize, organize and multi-task several functions at once is a required skill for this job.
- Ability to adhere to set schedule and to work alternate shifts when required.
- Incumbent must have strong analytical, problem solving, documentation and writing skills.
- Communication skills are essential when handling trouble calls or researching system errors.
- Solves complex and common end-user issues in real-time, using standard department of Information Technology tools.
Compensation
- Minimum Pay Range:
Benefits
- The Help Desk Rep provides customer support for Information Technology including, telecom equipment, software, hardware and peripherals for Marshall Medical Center employees.
- Experience working in a healthcare facility is desirable.
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This listing is sourced directly from Marshall's careers page and normalized into a canonical job model.