ONSITE(Monday-Thursday), REMOTE(Fridays) LOCATION: Nashville TN (Elm Hill Pk) I
Customer Support Representative
Nashville, TN
Sponsorship not specifiedDetected 22 days ago
SalesOutbound SalesExcelCustomer SupportCommunicationMicrosoft Office
About the role
- Workwear Outfitters is based in Nashville, Tennessee with over $800 million in sales and we employ more than 5,800 people in facilities spanning the globe.
- Workwear Outfitters is also the exclusive licensee for Dickies® apparel in the B2B channel.
Responsibilities
- As a Customer Support Representative you are responsible for all customer support activities and inquiries within the business.
- Handle inbound and outbound customer communications across multiple channels (phone, email, and live chat), delivering exceptional customer service and support.
- Responsible for researching appropriate solutions for customer's needs and technical support for website portal.
- Perform daily business support functions by following established procedures and identifying opportunities to improve operational efficiency.
- Maintain accurate records of customer interactions, transactions, and order updates within company systems.
Skills
- High school diploma required; associates or bachelor's degree preferred
- Experience supporting multi-channel customer interactions (phone, email, chat etc)
- Experience working with order management, shipping, billing processes
- Strong verbal and written communication skills
- Experience with Excel and Microsoft office
Benefits
- 401K, Tuition reimbursement, Employee Assistance Program, Flexible Spending Accounts, and many others.
- Major benefits include medical, vision and dental, Life and Disability coverage.
Company info
- This involves strong interdepartmental interactions in order to provide complete and accurate information and support to customers, sales team, and management on routine and non-complex inquiries.
- Build customer loyalty and drive business success by providing effective communication and working closely with all levels of customers; nationally, regionally, and end users.
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