Symplicity
Lead Client Manager (CM)
Arlington, VA
Sponsorship not specifiedDetected 23 days ago
Customer SuccessLeadershipCommunicationMentoring
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- The Lead CM will lead a team of client managers across assigned products toward the goals of:
- - Opportunity Identification for Contract Expansion
Responsibilities
- Report directly to the Senior Director of Client Success on current state of Client Managers under the Lead's supervision.
- Support employee selection/hiring, disciplinary, and exit processes as needed.
- Lead efforts to identify and turn around at-risk clients.
- Maintain feedback loops to other Symplicity teams (sales, support, product, marketing, etc.), sharing client feedback and representing the client perspective
- Actively support quick and effective implementation of new Symplicity systems assigned in conjunction with Implementation Specialists.
- Develop client case studies, success stories, and references for assigned clients.
Compensation
- Provide day-to-day guidance, support, coaching and oversight to the team including 1 on 1 meetings, team meetings, and annual performance review (ARP) oversight/execution.
Benefits
- Maintain feedback loops to leadership on current state of the business specific to client health, renewal risk, and expansion opportunities.
- Continuous learning and expertise on industry and client best-practices and trends.
Company info
- Engage in day-to-day communications with clients to ensure we are maximizing their experience and success with their Symplicity systems.
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This listing is sourced directly from Symplicity's careers page and normalized into a canonical job model.