lansmart
Technical Support Specialist - Tier I
Fresno, California
Sponsorship not specifiedDetected 20 days ago
Customer SupportCommunicationProblem SolvingMicrosoft Office
About the role
- Do you love working with computers AND solving problems?
- If so, read the details below to see if you qualify to apply.
Responsibilities
- Follow standard help desk procedures and log all support requests using our ticketing system.
- Perform user account creation, password management, new computer setup, alert monitoring and response, gather information and troubleshoot client issues.
- Maintain internal technical documentation.
- Monitor and document the status of support requests through resolution.
Requirements
- Ability to work well in a team.
- Ability to carry up to 40 lbs.
- Background check required.
- An established IT Consulting firm with 35 years in the industry is looking for energetic and motivated individuals to join our team.
- The ideal candidate will possess technical aptitude, enjoy problem solving, have excellent communication/interpersonal skills and a willingness to learn from and share knowledge with other staff members.
Nice to have
- Microsoft Office products
- Troubleshooting network connectivity issues
- Apple products - iPhone and MacOS
- Microsoft Server
- Active Directory
- Backup solutions
- Associate's degree in either computer science or business is preferred but not required.
- Related technical certifications are not required but are a plus.
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This listing is sourced directly from lansmart's careers page and normalized into a canonical job model.