Avocado Mattress

Retail Brand Experience Associate (Santa Monica, CA)

Santa Monica, CA, USA · Full-time

Sponsorship not specified$21k-$25kDetected 23 days ago

CRMLogisticsRecruitingCustomer SupportIntercomLaTeXMentoringRenewable Energy

About the role

Avocado is currently looking for a FULL-TIME Retail Brand Experience Associate to be part of our team in Santa Monica, CA!
This is a non-exempt position, meaning it is hourly and you are entitled to overtime pay.
Note on Location: You will be working on-site at our location in anta Monica, CA.

As a mission driven company, Avocado asks all employees to uphold its high standards of environmental and social responsibility and support initiatives and strategies that help Avocado continue to raise the bar for what it means to be a sustainable company.
We care for nearly 200,000 sheep and grow and produce our own natural latex from our own farms.
Maintain the highest level of product knowledge and expertise; Stay up-to-date with all products and procedures.
Accept and implement coaching and feedback to achieve individual and team performance goals.
Record and relay recurring customer feedback and insights to internal teams such as tech, marketing, design, and product in order to constantly improve the customer experience.
Collaborate with teams such as customer experience, production, and logistics in order to maintain a low return rate

Must be comfortable taking phone and video appointments.
Amazing attitude, a passion for learning and a desire to be a part of a growing business set out to change the world!
Be passionate about our brand's values of healthy living, environmental awareness, and social responsibility.
Excellent verbal and written communicator with a passion for people.
Positive attitude and possesses a no-task-too-small mentality.
Self-starter
Resilient, entrepreneurial spirit.
Eager to be at the frontline of a fast-paced and growing brand.
Must have a flexible schedule- including weekends and holidays.
Café experience

Customer service or retail experience is a plus.
Experience responding to live chats and using a CRM platform (TalkDesk, Intercom, Kustomer, etc.) is a plus.
Experience tracking KPIs or Sales Goals a plus
Mac and Google suite proficiency is also a plus!
training experience
experience running branded events is a plus!

Note on Pay Transparency: The pay range for this role is $21.00 - $24.56 Hourly, plus potential monthly bonus.

Follow up with customers through the CRM platform and ensure a wholesome experience by being a resource to them.
Avocado Green Brands is a mission-driven lifestyle and eco-luxury brand, fueled by green living, sustainability, radical honesty, authenticity, storytelling, social responsibility, and remarkable customer experiences.
The mission of Avocado is to be the world's most sustainable brand - the pinnacle of certified organic mattresses, luxury bedding, and quality wood furniture.
Be part of the change | work at an emerging company that is on the mission to increase sustainable and clean products.
Culture | be part of a fun, collaborative and passionate team.

This listing is sourced directly from Avocado Mattress's careers page and normalized into a canonical job model.