Interiorlogicgroup
Customer Service Coordinator
Minneapolis, MN · Full-time
Sponsorship not specifiedDetected 12 days ago
SalesOutbound SalesCustomer SupportCommunication
About the role
- We empower our associates to be successful by promoting diversity and teamwork, providing opportunities for growth, and treating each other with dignity and respect.
- These duties include, but are not limited to, scheduling, handling customer inquiries, providing updates, making appointments, resolving issues, and maintaining a database.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.
Requirements
- Team player with the ability to multitask
Nice to have
- Call or contact center experience is preferred
Skills
- Processes customer information accurately and according to process
- Uses available tools for monitoring and tracking information
Company info
- Fields customer questions and concerns in a professional manner utilizing all resources available
- Strives for excellence in customer contact; ensures that communication with customers is completed and that all correspondence is customer-focused and well documented
- Ensures excellence in service; aware of customer satisfaction (VOC and cycle time) success metrics the impact that this role has on associated outcomes
- Provides customers with production and service information
- Schedules customer installations according to established processes
- Makes post-installation follow up calls ensuring the installation experience was one that delights customers
- Routes customer calls to appropriate department or resource
- Keeps informed of new processes and policies
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This listing is sourced directly from Interiorlogicgroup's careers page and normalized into a canonical job model.