Solace Health
Customer Experience Manager
United States
Sponsorship not specifiedDetected 6 days ago
ValuationZendeskHealth LiteracyCommunication
About the role
- As a Customer Experience Manager for Solace, you will be managing team members and through feedback and action, you'll be supporting our team in getting people the help they need on their healthcare journey.
- In this role, you will work with our representative, clients and advocates, supporting them in numerous ways.
- From appointment confirmations to in-depth troubleshooting, to coming up with creative solutions that resolve any issues that our clients and advocates encounter.
Responsibilities
- Learn the Solace systems, tools, and technology, our foundation for being able to offer a great support experience
- Build strong relationships with our clients and advocates, helping them feel heard and understood
- A track record of managing CX or support teams in a high-growth, high-stakes environment
- A track record of managing CX or support teams in a high-growth, high-stakes environment; you've hired, coached, and, when necessary, parted ways with underperformers.
Requirements
- Applicants must be based in the United States.
Benefits
- Healthcare in the U.S. is fundamentally broken.
- The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help.
- Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions-and get better outcomes.
- We're here to redefine healthcare-and that demands urgency, precision, and heart.
- Solace Health will NEVER request bank details or offer employment without an interview.
- All legitimate communications come from official solace.health emails only or ashbyhq.com http://ashbyhq.com.
- Report suspicious activity to recruiting@solace.health or advocate@solace.health.
Company info
- Bias for action: if something drags our customers down, you flag it loud, propose the fix, and own the follow-through.
- if something drags our customers down, you flag it loud, propose the fix, and own the follow-through.
- We're a Series C startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP.
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This listing is sourced directly from Solace Health's careers page and normalized into a canonical job model.