Headspace

Client Executive, Mid-Market

Remote - United States · Mid · Full-time

Sponsorship not specified$75k-$100kDetected 28 days ago

RESTSalesforceCRMAccount ManagementCustomer SuccessPatient CareCommunicationCollaborationMentoring

About the role

This critical function is responsible for onboarding new clients, driving ongoing adoption and engagement strategies, and managing renewals and expansions.
For candidates with a primary residence in the greater SF area, this role will follow our hybrid model.

Build and maintain strong client relationships by communicating Headspace's value, responding to inquiries, and troubleshooting issues in a timely and professional manner
Partner with clients to support onboarding, adoption strategies, and renewals, ensuring they are getting measurable value from Headspace
Support clients through contract renewals and expansions, helping guide them through pricing and partnership decisions
Provide regular reporting to clients that demonstrates the impact and value Headspace delivers for their employees
Maintain accurate and up-to-date client documentation across internal systems, including Salesforce, Asana, Google Suite, Highspot, Brandfolder, Ironclad, and AI tools such as - ChatGPT, Claude, and/or Gemini
Collaborate with internal teams - including Sales, Product, and Marketing - to share client insights, represent the voice of the customer, and improve our overall offering
Work with third-party partners on behalf of clients, including consultants and eligibility vendors, as needed
Proven ability to manage and grow client relationships with a focus on retention and engagement
We live them daily: Make the Mission Matter, Iterate to Great, Own the Outcome, and Connect with Courage.

4+ years of experience in Customer Success, Account Management, Relationship Management, or a similar client-facing role
Strong communication skills - organized, clear, and able to tailor messaging to different audiences
Empathetic and solutions-oriented mindset with a genuine desire to help clients succeed
Comfortable working in a fast-paced, high-growth environment with shifting priorities
Results-driven with strong attention to detail and follow-through
Experience delivering metric-based reporting and translating data into actionable insights
Familiarity with Salesforce or similar CRM tools
Experience in benefits, wellness, healthcare, or a related industry
Background supporting SMB or Mid-Market clients specifically
Experience with upsell and expansion conversations within an existing book of business
Candidates must permanently reside in the US full-time.
Your recruiter will share more details about our hybrid model.

The anticipated new hire base salary range for this full-time position is $75,000-$100,000 + variable compensation + equity + benefits.

The anticipated new hire base salary range for this full-time position is $75,000-$100,000 + variable compensation + equity + benefits.
At Headspace, base salary is but one component of our Total Rewards package.
Additional details about our Total Rewards package will be provided during the recruitment process.
Headspace exists to provide every person access to lifelong mental health support.
They're our shared commitment to building a more connected, human-centered team-one that's redefining how mental health care supports people today and for generations to come.
The chance to shape what mental health care looks like next
Competitive pay and benefits that support your whole self
How we feel about Diversity, Equity, Inclusion and Belonging:
Within this range, individual compensation is determined by a candidate's location as well as a range of factors including but not limited to: unique relevant experience, job-related skills, and education or training.

At Headspace, our values aren't just what we believe, they're how we work, grow, and make an impact together.
These values shape our decisions, guide our collaborations, and define our culture.
A culture that's collaborative, inclusive, and grounded in our values
Our salary ranges are based on the job, level, and location, and reflect the lowest to highest geographic markets where we are hiring for this role within the United States.

This listing is sourced directly from Headspace's careers page and normalized into a canonical job model.