Crafty
Warehouse & Delivery Manager
Hayward, CA
Sponsorship not specified$123k-$145kDetected 6 days ago
Account ManagementSupply ChainLogisticsRecruitingPerformance ManagementCustomer SupportLeadershipCommunicationMentoring
About the role
- Hayward, CA As our Fulfillment Manager, you are the bridge between strategy and execution.
- Reporting to the General Manager, you will oversee the total lifecycle of our on-site operations-from the warehouse floor to the final delivery mile.
- You'll be responsible for the financial health and operational excellence of our three core divisions: Route Merchandising/Delivery, Equipment & Service, and Fulfillment.
Responsibilities
- Achieve and maintain a fill rate of ≥97%, SLA compliance of ≥95%, and zero repeat safety incidents in 2026, while driving a ≥10% reduction in overtime hours and identifying at least 2 staffing or scheduling optimizations that reduce labor costs without compromising service quality - with performance reviewed monthly at MBR.
- Maintain a ≥95% completion rate on weekly 1:1s with all direct reports throughout 2026, with each session documented and focused on operational performance, open issues, and team alignment.
- Identify and implement route or operational efficiency improvements that contribute to a ≥5% reduction in cost per delivery by Q3 2026.
- This includes a commitment to data fluency - using operational metrics to drive decisions - and a proactive approach to process documentation, ensuring SOPs are current, accessible, and consistently followed across the team.
- They coach and develop leaders and associates through regular feedback, performance management, clear expectations, and recognition.
- Role Goal #2 - Weekly 1:1s with Direct Reports: Maintain a ≥95% completion rate on weekly 1:1s with all direct reports throughout 2026, with each session documented and focused on operational performance, open issues, and team alignment.
- Role Goal #3 - Route Efficiency & Market Profitability: Identify and implement route or operational efficiency improvements that contribute to a ≥5% reduction in cost per delivery by Q3 2026.
- Crafty's mission is to help companies craft better workplaces by providing the services and technology to deliver a modern, comprehensive food & beverage program for their employees, no matter where they work.
Requirements
- Business Oriented Fulfillment managers demonstrate a strong understanding of the company's overall business goals and translate them into actionable strategies.
- 10+ years of experience managing complex, multi-disciplinary teams (Warehouse, Field Techs, and Drivers) in a high-stakes logistics or F&B environment.
Compensation
- Our compensation amount for this role is targeted at $123,000 - $145,000 per year in California.
Benefits
- We are proud to offer a compensation package that includes our Crafty healthcare plan, covering primary health, dental, and vision plans, 401k, paid time off, equipment certification courses, and parental leave.
Company info
- After operating with a vertically integrated supply chain (i.e., directly fulfilling orders from Crafty-operated distribution centers) in Chicago and the Bay Area, our team launched a third party fulfillment model that has rapidly scaled our coverage into over 25 markets globally, in just a year's time.
- At Crafty, we have a diverse, high-powered team, composed of folks in technology, supply chain operations, field operations, sales, account management, and more.
- Our workplace is dynamic, fast-paced, and just plain fun; we pride ourselves in having an amazing mix of humans who make up our team!
- The Role Hayward, CA As our Fulfillment Manager, you are the bridge between strategy and execution.
- We need a manager who is as comfortable coaching a field team as they are defending a budget.
- Driving efficiency through data-backed decisions and a relentless focus on "what's next." Required Attributes: Autonomy Fulfillment managers act decisively, innovate, and continuously improve, ultimately leading to enhanced operational efficiency, and overall success in their roles.
- Effective Communicator Fulfillment managers demonstrate exceptional communication skills across interpersonal, verbal, and written formats to ensure clear, accurate, and positive interactions.
- Reliable Fulfillment managers demonstrate accountability, punctuality, and consistency in fulfilling commitments.
- Maintaining high service standards, fostering trust, and contributing to operational efficiency.
This listing is sourced directly from Crafty's careers page and normalized into a canonical job model.