Claimsorted
Ops & Strategy Associate (New York)
New York
Sponsorship not specifiedDetected 30 days ago
SQLData ScienceData VisualizationLeadership
About the role
- This role sits at the intersection of claims operations and product operations.
- It is ideal for someone who likes being close to the frontline but also wants to improve the machine behind it.
Responsibilities
- Work with the product team to design, test, and implement process improvements that make claims faster and more efficient.
- Insurance exists to support people at their most vulnerable - after loss, illness, or crisis.
Requirements
- Strong process thinking: you can map a workflow, spot failure points, and separate core issues from symptoms.
- Comfort working with data in spreadsheets and dashboards.
- You can work with claims, product, and leadership without getting lost in translation.
Nice to have
- 2-4+ years in claims handling, claims operations, TPA/carrier/MGA operations, or another role very close to frontline claims execution.
- Experience rolling out new systems, features, or workflow changes in an ops environment.
- Experience writing product requirements, tickets, SOPs, or process documentation.
- Basic SQL, Looker/Metabase/BI, or similar tooling.
- Experience in startup or high-growth environments.
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